Experience

Wayne

Work experience
  • Technician at   AT&T
  • November, 2015 - November, 2024
  • Fulltime
  • Completed and adhered to daily, weekly and monthly safety/hazard assessments
  • Installed, troubleshoot, and repaired AT&T Gigapower, Fiber Internet, TV and Voice services
  • Maintained high quality metrics and zero negative surveys via feedback from customers
  • Provided user support by diagnosing network and device problems and implementing
  • technical or procedural solutions
  • Utilized critical thinking and analytical skills to deliver proper signal flow safely
  • Maintained and safely operated company vehicle and equipment including ladders, safety
  • belts, test equipment, company tablet and phone
  • Supplied technical and customer service support by phone and in person.
  • Calibrated, monitored, programmed, and troubleshoot devices following installation

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