Skills

  • Microsoft Office
  • Excel
  • Customer service
  • Office management
  • English and Kiswahili
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Experience

Watulo Jackson

Work experience
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to filed staff and visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed relational database to store information for reference, reporting and analysis.
  • Created presentations to inform, motivate and persuade internal and external audiences.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed incoming correspondence to enhance team performance and reduce time spent on processing and responding.

Watulo Jackson

Work experience
  • September, 2017 - April, 2021
  • Fulltime
  • Developed quality employees within call center to take over leadership positions.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Established and oversaw performance targets for call center associates.
  • Assessed personnel performance and implemented incentives and team-buildingevents to boost morale.
  • Created team rotations to man center effectively during peak hours.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Effectively managed assigned cases, collecting and documenting details using CRM.

Watulo Jackson

Education
  • Procurement and Supply chain management

Watulo Jackson

Education
  • August, 2006 - September, 2008
  • Fulltime
  • Purchasing ans Supplies management /Stores Management

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