About

Resourceful and highly organized Virtual Assistant with a diploma in IT and a certification from ALX Africa. I bring hands-on experience in executive support, customer service, email and calendar management, travel planning, and Shopify operations. I'm also a passionate content creator and entrepreneur, helping clients stay productive and ahead of schedule while maintaining top-tier professionalism. My goal is to support busy professionals so they can focus on what matters most.

Skills

  • Executive & Administrative Support
    9
  • Email
    9
  • Calendar & Travel Management
    9
  • Customer Service & Support
    10
  • Microsoft Office & Google Workspace
    10
  • Canva & Graphic Design
    9
  • English and Kiswahili
    10

Experience

Wanjiku Lorraine

Work experience
  • Manage executive calendars, emails, and travel plans
  • Create branded content and graphics on Canva
  • Support e-commerce operations on Shopify
  • Deliver exceptional customer service to clients

Wanjiku Lorraine

Education
  • Virtual Assistant Program Graduate at   Alx africa
  • August, 2024 - September, 2024
  • Fulltime
  • Gained hands-on experience in executive and administrative support, project management, and client communication
  • Successfully completed live simulations including email management, calendar scheduling, and task automation
  • Learned tools like Slack, Trello, Notion, Calendly, and Google Workspace
  • Collaborated with a global peer network, enhancing team communication and leadership skills
  • Graduated with a certificate of completion after demonstrating reliability, professionalism, and problem-solving skills
  • Balanced coursework with motherhood, working late nights to complete assignments and pass the program

Wanjiku Lorraine

Work experience
  • Taught basic coding to children aged 6–13
  • Created engaging lesson plans and learning materials
  • Fostered curiosity and creativity in young learners

Wanjiku Lorraine

Work experience
  • Managed records, inventory, and customer service
  • Handled sales calls and assisted in marketing efforts
  • Supported smooth daily operations of the business

Wanjiku Lorraine

Education
  • Studied core IT subjects including programming, networking, database systems, and software development
  • Completed a final year project that involved creating a simple inventory management system
  • Gained practical skills in troubleshooting computer hardware and software issues
  • Participated in group work, tech events, and presentations that enhanced public speaking and technical reporting skills
  • Developed a strong foundation in digital tools that now supports my work as a Virtual Assistant

Wanjiku Lorraine

Work experience
  • Sold products, handled cash, restocked and maintained the shop
  • Provided personalized customer service

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