About

I am a dedicated and results-oriented Customer Service Representative with a passion for delivering exceptional customer experiences. Seeking a challenging role in a dynamic organization where I can leverage my excellent communication skills, problem- solving abilities, and empathetic nature to ...

Skills

  • Microsoft 365: MS Word MS Excel MS Access MS PPT
    10
  • English and Kiswahili
    8

Recommendations

Purity Kathiari

8/31/2025
Provided a score of  
9
  for wambui chege

Karanja Kiarie

8/28/2025
Provided a score of  
10
  for wambui chege
3 recommendations in total
See all recommendations

Experience

wambui chege

Work experience
  • Receiving and processing customer orders, ensuring accuracy, and verifying
  • product availability. Keeping track and updating customers on the status of their
  • orders.
  • Preparing and editing reports, and presentations using MS Office, ensuring
  • accuracy and adherence to company standards.
  • Managing confidential files and records, maintaining a high level of
  • confidentiality and discretion.
  • Monitoring inventory levels and coordinating with the warehouse to ensure
  • products are available and ready for delivery.
  • Developing and maintaining efficient office systems and procedures to enhance
  • productivity and streamlined administrative tasks.
  • Listen to customer needs and desires to identify and recommend optimal products.
  • Prioritize helping customers over completing other routine tasks in store.

wambui chege

Work experience
  • October, 2018 - December, 2020
  • Fulltime
  • Developed and executed strategic sales plans, resulting in increase in sales revenue.
  • Consistently achieved and surpassed monthly and quarterly sales targets by effectively managing a portfolio of GT accounts and actively pursuing new business opportunities.
  • Built strong, long-term relationships with clients through regular communication, product training, and exceptional customer service.
  • Conducted market research and competitor analysis to identify market trends and adapt sales strategies accordingly.
  • Collaborated with the marketing team to create and implement targeted marketing
  • campaigns to generate leads and increase brand awareness.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Generated new leads through networking and attending industry events.
  • Used customer insights to develop innovative sales strategies to increase sales.

wambui chege

Work experience
  • January, 2018 - October, 2018
  • Fulltime
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays

wambui chege

Education

wambui chege

Education

Related persons

Daniel MwangiQuality Systems Executive at Bidcoro Africa Limited
Irene Kamede Area sales manager at Mega wholesalers ( distributor)

Purity Kathiari

8/31/2025
Provided a score of  
9
  for wambui chege

Karanja Kiarie

8/28/2025
Provided a score of  
10
  for wambui chege
3 recommendations in total
See all recommendations