Skills

  • Microsoft Office
  • Microsoft Word
  • English
  • Excel
  • Typing Skills
  • Customer service
  • Office management
  • HTML/CSS 
  • Marketing
  • Project Management
  • Accounting
  • Sales
  • Digital Advertising
  • MySQL
  • Javascript
  • C++
  • Sql
  • PHP

Experience

Vincent Maato

Work experience
  • Key Responsibility
  • Provide assistance with control of access to the inventory via the allocation of user access rights, ensuring that a current list of active users is maintained.
  • Acts as a single point of contact between the EABL and company for all service requests, notification and any other necessary communication.
  • Lead the VSM in conducting new product penetration market survey and compiles a report.
  • Installation and configuration of computer hardware and software with the responsibility for upgrading the hardware and software infrastructure.
  • Executed the diagnosis and troubleshooting of faulty equipment and network connectivity.
  • Set up promotion triggers and trained VSM the procedure to execute them while on the field.
  • Mapped sales report and lead the sales meetings.
  • Received invoices, given stock-outs and uploaded stock to HHT.
  • Trained staff members in safety policies and procedures, systems and IT.
  • Performed routine records maintenance and update functions.
  • Key Achievements.
  • Substantially improved upon service desk quality by an average of 12%.
  • Developed a social media platform that connected customers and the company.
  • Converted data into actionable insights by predicting and modelling future outcomes that increased revenue by 9%.
  • Consistently met monthly sales target.
  • Established process improvement strategies which drove positive changes and resulted in 100% IT incident remedy rate

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