Skills

  • Administration
  • Hospitality
  • Manufacturing
  • Sales
  • IT
  • QA
  • Annotations and Web Research
    10
  • English (Intermediate)
    8

Recommendations

See all

Samuel Ng'ang'a

11/3/2025
Provided a score of  
10
  for Victor Kakuti

Nicholas Luballo

5/22/2024
9

"He is very committed to his work
"

Experience

Victor Kakuti

Work experience
  • Assess the quality of transactions against set best standards.
  • Provide feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.
  • Evaluate the impact of Team leader coaching on defect reduction/ improvement and provide feedback.
  • Occasionally evaluate set standards and determine the need for changes to ensure consistent improvement in standards of work.
  • Provide recommendations on measures that should be taken to improve quality/defect reduction across the different business work streams.
  • Analyze client feedback to determine validity and needed interventions.
  • Communicate quality assessment plans to the relevant stakeholders weekly.
  • Compile and send daily, weekly and monthly quality reports and send to the Training and Quality Manager and the relevant stakeholders.
  • Liaise with Team leaders to ensure that feedback and the identified quality gaps are addressed with the individual/team members.
  • Collaborate with Operations to ensure that best standards are revised and updated where need be.
  • Provide feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings.
  • Keep an up-to-date record of individual agents quality performance for use in performance reviews.
  • Participate in team briefings to provide the QA objective and also sit in calibration sessions.

Samuel Ng'ang'a

11/3/2025
Provided a score of  
10
  for Victor Kakuti

Nicholas Luballo

5/22/2024
9

"He is very committed to his work
"