About

I am a self-assured, dependable, and passionate professional with a robust foundation in customer service. Leveraging my previous experiences, I have honed the skills essential for effectively assisting clients, customers, and individuals, adeptly addressing and resolving any challenges they may encounter. Proficient in communication across various channels—including phone, face-to-face interactions, email correspondence, and social media platforms—I consistently demonstrate excellence in service delivery. My ability to thrive under pressure and maintain an organized workflow ensures that I consistently produce results. In my capacity as a customer service advisor, I approach each interaction with enthusiasm and a genuine commitment to ensuring customer satisfaction. I firmly believe that the amalgamation of these qualities positions me as a valuable asset capable of delivering exceptional service.

Skills

  • Customer Service and Support
    9
  • Administrative skills
    9
  • • Communication skills
    10
  • Excellent Leadership and Analytical Skills
    9
  • Multitasking skills
    10

Experience

Veronica Nyutu

Work experience
  • Reception Management:
  • Managing all in-bound and out-bound customer engagements.
  • Undertaking switchboard duties and directing calls to relevant departments.
  • Controlling entry to offices through the secure access system.
  • Attending to visitors and ensuring a secure and welcoming environment.
  • Client Services:
  • Educating clients, providing information, upselling, and cross-selling company products and services.
  • Escalating complex or unresolved issues to team leaders and back office, ensuring timely resolution.
  • Providing feedback for continuous process improvements.
  • Managing incoming client service emails and responding to social media queries across platforms i.e Facebook, Twitter and Instagram
  • Administrative Tasks:
  • Record keeping, including filing both electronic and paper documents.
  • Receiving and sorting mail deliveries.
  • Providing general administrative and clerical support.
  • Supporting 25 outpatient centers with insurance and billing issues.
  • Promotional Activities:
  • Participating in promotional events, such as CSR activities and marathons.
  • Contributing to company marketing efforts.
  • Reporting and Communication:
  • Reporting on telephone equipment repairs and ensuring follow-through.
  • Generating and submitting relevant reports related to front office, marketing, and customer satisfaction.
  • Miscellaneous Duties:
  • Undertaking additional administrative tasks as assigned by the marketing manager.
  • In summary, this role encompasses reception duties, client service management, administrative tasks, support for 26 outpatient centers, participation in promotional events, and effective communication and reporting.

Veronica Nyutu

Work experience
  • Patient registration and billing.
  • Continuous manning of the reception desk.
  • Updating the patient database.
  • Booking appointments for patients in different clinics.
  • Following up on patients' concerns with the relevant departments.
  • Compiling daily and monthly statistics on the number of patients seen.
  • Providing information to clients and addressing their inquiries.
  • Handling of petty cash and submitting a monthly report of petty cash expenditure.
  • Listening to patients and collecting feedback to enhance services and ensure repeat business.
  • Notifying patients of specialists' arrival times 24 hours in advance.
  • Receiving and directing phone calls to the appropriate departments.
  • Ensuring the correct delivery of packages or letters received at the reception.
  • Ensuring a smooth and timely handover of responsibilities

Veronica Nyutu

Work experience
  • Providing one on one support to the C.E.O and offering administrative help to senior management by drafting communication and planning and organizing meetings on their behalf.
  • Answered, screened, and directed phone calls to the appropriate departments using a multi-line switchboard system
  • Maintained supplies of office equipment and ordered new stationary on a monthly basis.
  • Maintained confidentiality of highly-sensitive corporate and financial resources
  • Contributing to team effort by accomplishing related results as needed.
  • Submitting employee data reports by assembling, preparing and analyzing data.
  • Forwarding e mails and letters to the relevant people and departments.
  • Maintaining the general filing system and file all correspondence
  • Assisting in the preparation meetings

Related persons

Robinson OdongoSenior Project Officer-social cohesion at Catholic Relief