Skills

  • Microsoft Office
  • Excel
  • Customer service
  • Office management
  • Project Management
  • Finance
  • Accounting

Experience

uzo anaesiuba

Work experience
  • Established a call center, that brought the problem of clients’ complaints about
  • unavailability of regional numbers to an end, improving clients/providers' relationships.
  • Created a central database that houses all codes given to healthcare providers. This
  • made fake codes history.
  • Introduced a six-monthly policy on re-creating and styling of authorization codes,
  • averting health insurance fraud at the provider level.
  • Pioneered anti-fraud training/sensitization workshops for staff and major claims
  • generators such as healthcare providers. This created awareness of the trends of
  • fraud by white-collar and corporate crime in the health insurance space.
  • Kickstarted the medical insurance claims in-house training which has empowered
  • claims and call center staff on the job and has a positive impact through vetting,
  • processing, adjudication as well as auditing of claims with more than ninety percent
  • reduction on claims payable.
  • Installed an underwriting policy on adopting due diligence prior to the close of sales
  • Provided an anti-fraud tip line for enrollees and providers so that any employee,
  • customer, or a Good Samaritan in the public who saw something suspicious could
  • call in and alert. This reduced the trend of identification theft experienced in the
  • system.
  • Established collaborative Leadership: encouraged open communication with staff,
  • service providers, and regulatory agencies. Through town-hall meetings quarterly.
  • Innovation and responsiveness by adapting to the ever-changing and competitive
  • the health insurance industry in a proactive and efficient manner.
  • Professional excellence: improved operations through the provision of necessary
  • training needed by staff.
  • Identifying, formulating, developing, and directing the implementation of short,
  • medium, and long-term business objectives and strategies.
  • Reporting, and presenting to the board relevant information on the company’s current
  • and future initiatives and operations, as well as developing and presenting alternatives
  • and recommending courses of action to the board for consideration.
  • Providing support to the board and all committees of the company by preparing
  • meeting agendas and ensuring the circulation of minutes of regular meetings.
  • Establishing administrative systems and processes that enable the company to meet
  • its obligations to the board, committees, and employees.
  • Furnishing the board with regular comprehensive reports on revenues and
  • expenditures of the company.
  • Preparing annual, operational budget with the finance and accounts department when
  • approved by the board, administering the funds according to the approved budget,
  • and monitoring the company’s monthly cash flow.
  • Inaugurated the 2/1/3 marketing model that harvests new policyholders for the
  • company, this achieved seventy percent of the annual marketing target by the eight
  • the month of a financial year

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