About

To work with a dynamic enriching and motivating organization, contributing effectively my quota to its progress and of the nation at large and develop myself. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

  • Communication
    10
  • Teamwork
    10
  • Problem-Solving
    10
  • Leadership
    10
  • Good Customer Service Skills
    10
  • 10
  • Human Resources (HR)
    10
  • English and Yoruba
    10

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Experience

Toyin Oguntuase

Work experience
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Assisted with writing job postings and job descriptions for boards.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Other duties assigned by Management in line with the role from time to time.

Toyin Oguntuase

Work experience
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Reach out to client to inform them about update on our product and services
  • Established and cultivated solid business relationships with new or existing customers.
  • Keeps track of customer's service satisfaction.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Toyin Oguntuase

Education
  • February, 2020 - November, 2023
  • Fulltime
  • Peace Studies and Conflict Resolution

Toyin Oguntuase

Work experience
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.

Toyin Oguntuase

Education

Toyin Oguntuase

Education
  • February, 2001 - October, 2006
  • Fulltime

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