About

KEY COMPETENCES • Excellent human relations and a good team player with strong interpersonal skill • Strong analytical skills and the ability to spot trends in data to devise commercial solutions. • Experience in Card, Digital and electronic products. • Proficiency in Microsoft Excel and power point. • Innovations and continuous product improvement • Ability to gather data, analyze sales figures, consumer demand and market research. • Presentable appearance with excellent spoken and written communication skills. • Positive attitude and result oriented. • Self-motivated and versatile with high level of integrity. • Strong negotiation abilities to achieve a win-win situation

Skills

  • Banking
  • Customer service
  • Product management
  • Project Management

Recommendations

MORITIWON JOHN

 5/27/2023
10

"Tokunbo Akinsanya, is an Experienced Banker, and a key player in Cards and Business Operations. He has a verifiable track record of high performance, working in Top financial institution."

Experience

tokunbo akinsanya

Work experience
  • DEBIT CARD PRODUCT MANAGEMENT ROLE
  •  Review MasterCard billing on a weekly basis.
  •  Drive and support Bulk Card Issuance such as Utility cards, NYSC cards, co-branded cards such as Bauchi CARES, OSUN CARES and Nasarawa state Scholarship Board etc.
  •  Drive New to Bank and Auto-renewal Process of Debit card issuance
  •  Quarterly Branch engagements on performance and training new products.
  •  Drive and manage campaigns/promo on customer acquisitions, card issuance, retention and transactions.
  •  Ensure Costs Reduction and increased revenue through the payment digital rail.
  •  Visa Quarterly Operating Certificate (QOC) and MasterCard Quarterly Member Report (QMR), Location Administration tool (LAT) reporting on MasterCard connect.
  •  Weekly and Monthly performance reports review with the Group Head of Card and Electronic Banking Group (CEBG).
  •  Report industry position of FCMB card issuance base and active base; also come up with strategy on how to improve the position.
  • MASTERCARD PAYMENT GATEWAY PRODUCT MANAGEMENT ROLE
  • MasterCard Payment Gate-Way Services (MPGS) is a high value-add Payment Gateway service designed by MasterCard to enhance acquirer services and provide highly secure payment processing platform for merchants.
  •  Manage and Support merchants/Payment Facilitators (PF) on MasterCard Payment Gateway Service (MPGS)
  •  Carryout the on boarding process of Merchants/PF with various stakeholders such as:
  • ▪ Compliance team: To carry Due diligence of the merchant/PF document submitted.
  • ▪ Fraud Team: To run MATCH and MOST
  • ▪ Legal Team: Review the agreement of merchant/PF
  • ▪ Settlement Team: To settle transactions daily into the merchant/ PF accounts.
  •  Weekly monitoring of MPGS transactions for merchant/PF.
  •  Analyse the expense and revenue of MPGS transactions
  •  Works with TPP, E-settlement and other relevant stakeholder to ensure prompt transaction settlement and chargeback monitoring.
  •  Ensure to register every Payment facilitator and high-risk merchant with the schemes.
  •  Supports the development of new products or initiatives in anticipation of, or response to customer needs, market trends, and competitive opportunities
  •  Stays abreast of industry trends, regulations and competitive products in transaction processing to strategically identify improvement opportunities and inherent risk.
  • PRODUCT MANAGER ROLE
  •  Manages projects Galaxy initiatives drive such as:
  • Manage and support the Migration of 3DS ACS provider from Cardinal commerce to WIBMO.
  • Manage and monitor scheme card decommission from 3DS 1.0 to 3DS 2.0.
  • Manage the deployment Zone switch to reduce ROU cost.
  • Manage the deployment Prime Solution for end-to-end card issuance at the branch.
  • Manage the Self Service Card Issuance and Home Delivery on mobile application.
  • Manage Automation of card requests on mobile app such as Virtual debit cards, Physical Debit cards home delivery and Utility cards.
  • Drive and manage direct routing of transactions, integration with Fintech/MFB and setup partnerships.

tokunbo akinsanya

Work experience
  • Sub-team Lead Card Operation, Card Services Unit (Channel Service Group)  at   Access Bank Plc
  • Cards Operations
  • Process and upload Credit Card details on secure channel(SFTP) to (NIPS) for VISA card production
  • Upload Debit Card requests on ITC for VISA card production
  • Maintain customers’ requests (Card reissue e.t.c) on ITC (Intellectual Terminal Client) for VISA card production
  • Liaise with the third party priming companies (SecureID, Unified Payment e.t.c) to ensuring prompt card delivery.
  • Daily treatment of customer card linking request
  • Spooling and processing of uploaded request for PIN reset from card system URL and FIMI (Financial Institution Maintenance Interface)
  • Daily treatment of customer pin reissue request
  • Prompt treatment of uploaded request from branches within 24hr
  • Spooling and processing of uploaded request for Electronic card production
  • Loading of generated card data into post card database
  • Prompt resolution of customer complaints and query
  • Card Product Mobilizations and Implementation
  • Identify and implement critical success factors for existing and newly developed products
  • Develop new E-Banking card products to meet up with different customers’ needs
  • Implement successfully all card products initiatives and monitor product performance after go-live dates
  • Product Awareness & Publicity by developing content materials for flyers and educative banners.
  • Prepare teasers and presentation slides to educate customers and staff on cards products
  • Set up various strategies for new and existing card products and schemes to enhance market penetration
  • Monitors sales volume and profitability of the various card product
  • Develop SLA and MOU for Vendors and Third-Party Processors
  • Preparation of process and activity flow for various stages of new products
  • Liaise with Vendors and scheme owners (Network International Services, UPSL, InterSwitch
  • MasterCard, Visa Card on issues relating to issuance/acquiring and functionality of card product

Related persons

MORITIWON JOHNBanking, Finance, Management

MORITIWON JOHN

 5/27/2023
10

"Tokunbo Akinsanya, is an Experienced Banker, and a key player in Cards and Business Operations. He has a verifiable track record of high performance, working in Top financial institution."