About

Skills: Leading & managing large teams | Efficiently balancing multiple projects | Customer service | Crisis management | Clear & concise communication | Emotional intelligence | Proactive learning mindset Personal Interests: Marathon running, golfing, hiking, dogs, solving Rubik's Cube in under 3 minutes

Skills

  • Communication
    9
  • Teamwork
    10
  • Problem-Solving
    7
  • Creativity
    8
  • Leadership
    8

Experience

Timothy R

Work experience
  • Managed front of house operations and ensured guest compliance with Broadway entry requirements during post-Covid-19 re-launch of Broadway.
  • Resolved audience complaints and mitigated conflict, ensuring a smooth and enjoyable theater experience for all guests.

Timothy R

Work experience
  • Senior Team Lead Sept. 2023 - present
  • Team Lead Summer 2014 - Sept. 2023
  • Supervise and manage staff of 30+ brand ambassadors promoting Broadway and other clients, including Disney (Aladdin & Lion King), Wicked and the Harry Potter Exhibition, in high-traffic areas of New York City and special events. Ensure team safety, performance & professionalism.
  • Pitch client shows to potential customers to increase ticket sales and manage daily client needs, including providing continuous updates on TKTS ticket availability.
  • Coordinate daily scheduling, including shift coverage for call-outs for 30+ staff, and effectively develop coverage plans.
  • Liaise with client marketing agencies to address urgent client requests, including distribution of promotional materials for events, theater setup and assembling teams on short notice.
  • Interview and onboard new hires, including office tours, policy manual reviews, and hands-on street/TKTS shadowing sessions to familiarize team members with expectations and procedures.
  • Assist with creation of daily and weekly reports for clients as needed, including compiling sales and customer data and photographing staff and guest interactions.
  • Oversee daily staff operations, ensuring maximum brand visibility, adherence to professional standards, and accurate reporting on sales generation.
  • Covid-19 Safety Manager Sept. 2021 - May 2022
  • Managed front of house operations and ensured guest compliance with Broadway entry requirements during post-Covid-19 re-launch of Broadway.
  • Resolved audience complaints and mitigated conflict, ensuring a smooth and enjoyable theater experience for all guests.

Timothy R

Work experience
  • Represented and promoted Broadway productions and other clients through personal interactions in high-traffic areas of New York City, including Times Square and TKTS. Ensured brand visibility and tailored messaging based on each client’s unique appeal, tone, and demographic.
  • Facilitated ticket sales through distribution of promotional materials and show information, and provided metrics on sales generation for management reporting.

Timothy R

Work experience
  • Promoted and facilitated ticket sales of Cirque Du Soleil’s productions of Wintuk and Zarkana through personal interactions in high-traffic areas of New York City.

Timothy R

Work experience
  • Actor Fall 2008 - Spring 2015
  • Toured nationally with various theatre companies, showcasing a diverse range of roles.

Timothy R

Education

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