About

Service-focused Customer Service Representative dedicated to maximising satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving and attention to detail. Multitasks and manages time well to meet performance targets consistently.

Skills

  • social media management
    7
  • Photography
    8
  • Videography
    8
  • location sound Recordist
    8
  • English and Kiswahili
    9

Experience

Thiong'o RidgeIsaack Maina

Work experience
  • Developed and implemented comprehensive social media strategies aligned with the company’s marketing goals and target audience.
  • Conducted market research and analyzed competitive trends to inform and refine social media initiatives
  • Created compelling and diverse content (including text, images, videos, and infographics) tailored to each platform to engage and resonate with our audience.
  • Managed a content calendar to ensure consistent and timely posting across all social media channels.
  • Fostered strong relationships with followers by responding promptly to comments, messages, and mentions, and by engaging in meaningful conversations.
  • Built and nurtured a vibrant online community, contributing to increased brand loyalty and advocacy.
  • Monitored social media performance using analytics tools to track engagement, reach, and conversion metrics.
  • Compiled detailed reports and presented actionable insights to senior management, driving data-informed decisions.
  • Planned and executed targeted social media advertising campaigns, optimizing ad spend for maximum return on investment.
  • Managed budgets, monitored ad performance, and adjusted strategies to enhance campaign effectiveness.
  • Ensured brand messaging and visual identity were consistent across all social media platforms.
  • Handled social media crises and negative feedback with strategic responses, mitigating potential reputational damage.
  • ACCOMPLISHMENTS
  • Increased overall engagement by 40% through strategic content creation and audience interaction, significantly boosting brand visibility.
  • Achieved a 60% increase in social media followers, expanding the company’s reach and enhancing its online presence.

Thiong'o RidgeIsaack Maina

Education
  • Graduated with a Diploma in Film and TV production.
  • During my time at ADMI, I was a member of a student group called 9 PM Studios where we worked on several passion projects i.e. pOp! That was a project about mental health and mental awareness.

Thiong'o RidgeIsaack Maina

Education
  • Graduated with a Certificate in Multimedia.

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