About

Hard-working and diligent Billing Specialist with extensive background in customer engagement and billing. Offers strong organizational and time management skills. Dependable worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.

Skills

  • Administration
  • Customer service
  • Healthcare
  • Office management
  • Sales

Experience

Teresa Gachau

Work experience
  • Conducted research to improve client satisfaction and implemented recommendations.
  • Managed a high volume of incoming calls by efficiently transferring callers to appropriate departments.
  • Collaborated with healthcare professionals to prioritize urgent calls and ensure prompt medical attention for patients in critical condition.
  • Implemented effective communication protocols to streamline call flow and reduce wait times for patients.
  • Managed front desk operations, greeted and checked in patients, and scheduled appointments efficiently thus positive client experience.
  • Demonstrated exceptional customer service skills, addressing inquiries and concerns in a professional manner.
  • Utilized electronic medical records systems to maintain accurate patient information and confidential files.
  • Collaborated with healthcare professionals to ensure smooth flow of daily administrative tasks in a fast-paced environment.
  • Successfully managed and processed billing for a high-volume client base, ensuring accuracy and timeliness.
  • Implemented streamlined billing procedures, reducing errors and improving efficiency by 20%.
  • Verified and input billing charges into applicable systems.
  • Discussed inquiries with customers to address questions about rates and procedures.
  • Prepared carefully itemized statements, bills, and invoices.
  • Processed incoming payments and posted to correct accounts.
  • Resolved invoicing issues within required time frames.
  • Secured and maintained medical documentation to support claims or appeals.
  • Collected and analyzed billing information to identify discrepancies or errors in billing procedures.
  • Carried out invoicing procedures via mail, electronic delivery and web billing.

Teresa Gachau

Work experience
  • Collaborated with healthcare professionals to prioritize urgent calls and ensure prompt medical attention for patients in critical condition.
  • Managed front desk operations, greeted and checked in patients, and scheduled appointments efficiently.
  • Demonstrated exceptional customer service skills, addressing inquiries and concerns in a professional manner.
  • Utilized electronic medical records systems to maintain accurate patient information and confidential files.
  • Educated clients by explaining complex details in easy-to-understand terminology.
  • Assisted in managing client inquiries and complaints to ensure a positive client experience
  • Presented existing and prospective customers with valuable information to aid decision-making.
  • Managed a high volume of incoming calls by efficiently transferring callers to appropriate departments.
  • Implemented effective communication protocols to streamline call flow and reduce wait times for patients.
  • Managed time by prioritizing workload and juggling multiple tasks simultaneously.
  • Made informed decisions under stressful circumstances.
  • Prepared documentation for customer contracts and transactions.
  • Provided key information to supervisors regarding customer issues or complaints.
  • Remained calm, composed and polite to deescalate aggressive customer behaviour.
  • Referred customers to appropriate departments or personnel to swiftly resolve issues.
  • Engaged with customers to understand needs, resolve issues, and answer questions.
  • Served as friendly first point of contact for customer inquiries.

Teresa Gachau

Work experience
  • Ensuring cleanliness at the office, documents, and making sure that office supplies are well organized and tidy.
  • Volunteering at Narok referral hospital at Mother Child Health (MCH) and triage.
  • Organizing of blood donations events and charity walks thus a high community satisfaction.
  • Ensuring cleanliness of town by organizing town cleaning events.
  • Responded under supervision to clients' crisis situations and implemented action plans to stabilize situations and coordinate care.
  • Helped program participants with mental health needs.
  • Facilitated support groups and educational workshops for patients to navigate challenges.
  • Assisted with crisis intervention and emergency response, promoting safety and well-being of individuals.
  • Researched community resources, determining available programs and services for individuals.
  • Worked with birth and adopted families, caregivers and extended family members caring for minors to coordinate appropriate care.
  • Conducted patient interviews, supporting development of treatment plans.
  • Worked closely with clients to understand needs and coordinate necessary services.
  • Enabled clients to navigate complex programs, including required paperwork and eligibility determinations.
  • Liaised with community service providers to enable clients’ access to appropriate resources.
  • Maintained accurate, clear documentation and record keeping of all social work activities.

Teresa Gachau

Work experience
  • Proven track record of exceeding sales targets and achieving high customer satisfaction ratings by effectively using extensive product knowledge to assist customers and drive sales.
  • Strong ability to build and maintain relationships with customers, resulting in repeat business.
  • Skilled in identifying customers' needs and recommending appropriate products to meet those needs.
  • Collaborated with colleagues to develop effective sales strategies and improve overall customer satisfaction.
  • Embodied company mission and values through honesty, integrity and high-quality performance.
  • Supported cashiers and customers to locate products, confirm prices and replenish stock.
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift focusing on item accessibility and aesthetic appeal.
  • Went above and beyond customer expectations for exceptional shopping experience and build positive rapport.
  • Explained current sales, promotions and other brand initiatives to gain customer loyalty.
  • Completed merchandise floor set according to visual standards and directives.
  • Helped customers quickly navigate store and locate items.
  • Maintained knowledge of current and future promotions to inform customer purchasing decisions.
  • Processed merchandise returns and exchanges under company guidelines.
  • Arranged creative displays to attract incoming customers and spike curiosity.
  • Prepared shelves for new seasonal merchandise and planned promotional displays.
  • Maintained robust inventory of available products for customer selection and purchase.
  • Cross-trained on different tasks to assist in various sales roles during employee absences or busy periods.
  • Handled customer complaints following company procedure thus recapture customer loyalty and prevent lost sales.
  • Educated customers on features and benefits of products and provided demonstrations.
  • Kept up-to-date on current and upcoming product and service offerings.

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