About

Hardworking team player. Attention to details oriented.

Skills

  • Marketing
  • Travel and tourism
  • Transport and logistics
  • Digital Marketing
  • Reservations and Customer service Agent
    9
  • English
    10
  • Nyanja and Bemba
    9
  • Shona
    8

Experience

Tawanda Mabuda

Work experience

Tawanda Mabuda

Education
  • GDS reservations Diploma at   Amadeus

Tawanda Mabuda

Education
  • August, 2005 - September, 2005
  • Fulltime
  • Reservations and Customer service training

Tawanda Mabuda

Work experience
  • January, 2005 - October, 2013
  • Fulltime
  • # Customer Service Responsibilities
  • *Assisting Customers*: Provide information about flight schedules, availability, and pricing, and help customers with booking and managing reservations.
  • *Resolving Issues*: Handle customer complaints and concerns, and provide solutions to problems, such as flight cancellations or delays.
  • *Providing Information*: Offer details about airline policies, procedures, and services, including baggage handling, check-in, and boarding.
  • ## Reservation Responsibilities
  • *Booking Flights*: Use computerized reservation systems to book flights, manage reservations, and process payments.
  • *Updating Records*: Maintain accurate records of customer interactions, transactions, and flight information.
  • *Coordinating with Other Teams*: Work with other airline staff, such as sales and front desk teams, to ensure seamless customer service.
  • ## Additional Responsibilities
  • *Maintaining Knowledge*: Stay up-to-date with airline policies, procedures, and industry regulations.
  • *Providing Excellent Service*: Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
  • *Handling Special Requests*: Accommodate special requests, such as meal preferences, seating arrangements.
  • These responsibilities require strong communication, problem-solving, and customer service skills, as well as attention to detail and ability to work in a fast-paced environment.

Tawanda Mabuda

Education

Tawanda Mabuda

Education

Related persons

alazar getachewSenior Aircraft technician at Ethiopian Airlines
Eshetu YaeSr procurement officer 2 at Ethiopian Airlines