Skills

  • Administration
  • Customer service
  • Office management
  • ICT

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Experience

Tanna Lembemo

Work experience
  •  Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  •  De-escalate situations involving dissatisfied customers, offering patient assistance.
  •  Escalate customer complaints to the complaints team or management.
  •  Meet daily qualitative and quantitative targets and achieve all objectives for service, productivity, and quality.
  •  Create and maintain record of daily problems and remedial actions taken, using call-centre database.
  •  Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  •  Always work in line with data security policies.

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