Skills

  • Accounting
  • Administration
  • Advertising
  • Customer service
  • Data Science
  • Digital Advertising
  • Education
  • Finance
  • Management
  • Marketing
  • Product management
  • Project Management
  • Sales
  • System administration
  • ICT
  • IT

Experience

TanakaPittman Nzwere1997

Education

TanakaPittman Nzwere1997

Work experience
  • January, 2022 - December, 2023
  • Fulltime
  • System Installation and Configuration: Install, configure, and maintain ERP systems and related software for clients, ensuring compatibility, stability, and optimal performance.
  • User Management: Create and manage user accounts, permissions, and access levels within the ERP system, ensuring appropriate access controls and security measures are in place.
  • System Monitoring and Maintenance: Monitor system performance, troubleshoot issues, and perform regular maintenance tasks such as software updates, patches, and backups to ensure system reliability and availability.
  • Data Management: Manage and maintain databases within the ERP system, including data migration, data cleansing, and data archiving, to ensure data integrity and security.
  • Customization and Configuration: Customize and configure the ERP system to meet client-specific requirements and business processes, implementing customizations and enhancements as needed.
  • Integration Management: Manage integrations between the ERP system and other systems or third-party applications, ensuring seamless data flow and interoperability.
  • User Training and Support: Provide training and support to end-users on how to effectively use the ERP system, including conducting training sessions, creating user documentation, and providing ongoing technical assistance.
  • Security Management: Implement and enforce security policies and procedures within the ERP system, including user authentication, encryption, and access controls, to protect sensitive data and prevent unauthorized access.
  • System Upgrades and Migration: Plan and execute system upgrades, migrations, and enhancements, ensuring minimal disruption to client operations and adherence to project timelines and budgets.
  • Documentation and Reporting: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generate reports on system performance, usage, and issues for management and client review.
  • Vendor Management: Liaise with ERP software vendors and third-party service providers to resolve technical issues, obtain support, and stay informed about product updates and developments.
  • Continuous Improvement: Identify opportunities for process improvement, system optimization, and automation within the ERP system, and collaborate with colleagues and clients to implement enhancements and best practices.

TanakaPittman Nzwere1997

Work experience
  • January, 2020 - December, 2021
  • Fulltime
  • Customer Service: Provide excellent customer service by assisting customers with inquiries, orders, and concerns in person, over the phone, and via email.
  • Order Processing: Receive and process incoming orders for dry cleaning services, accurately recording customer preferences, garment details, and special instructions.
  • Payment Handling: Collect payments from customers for dry cleaning services rendered, ensuring accuracy and compliance with company policies and procedures.
  • Appointment Scheduling: Schedule appointments for customers to drop off and pick up their clothing items for cleaning, optimizing resource utilization and workflow management.
  • Inventory Management: Maintain inventory of cleaning supplies, packaging materials, and accessories, ensuring adequate stock levels and timely replenishment as needed.
  • Administrative Tasks: Handle administrative duties such as answering phones, managing emails, filing paperwork, and organizing office supplies to support smooth operations.
  • Customer Communication: Communicate with customers to provide updates on order status, delivery schedules, and any issues or delays, ensuring transparency and customer satisfaction.
  • Quality Control: Inspect cleaned garments for quality and ensure they meet company standards before returning them to customers, addressing any issues or concerns promptly.
  • Vendor Coordination: Coordinate with dry cleaning suppliers and vendors to ensure timely pickup and delivery of clothing items, maintaining good working relationships and negotiating favorable terms.
  • Record Keeping: Maintain accurate records of customer transactions, orders, payments, and inventory levels using appropriate software or systems, ensuring data integrity and compliance.
  • Facility Maintenance: Oversee the cleanliness and organization of the office and customer service area, ensuring a pleasant and professional environment for both customers and staff.
  • Compliance and Regulations: Ensure compliance with health, safety, and environmental regulations related to dry cleaning operations, and stay updated on industry standards and best practices.

TanakaPittman Nzwere1997

Education
  • February, 2018 - December, 2021
  • Fulltime