Skills

  • Customer service
  • Hospitality
  • Marketing
  • Office management

Experience

Sylvia Muema

Work experience
  • Interact with clients via in-person meetings, phone calls, emails, and online platforms to understand their travel preferences, requirements, and budget constraints.
  • Create customized travel itineraries based on clients' interests, preferences, and budget.
  • Research and suggest destinations, accommodations, transportation options, and activities to include in the itinerary.
  • Book flights, accommodations, transportation, tours, and other travel-related services on behalf of clients.
  • Coordinate reservations and ensure that all details are accurate.
  • Stay up-to-date with travel trends, regulations, visa requirements, and other pertinent information for various destinations.
  • Provide clients with information about local customs, culture, and attractions.
  • Assist clients in resolving any issues that may arise during their trip, such as flight delays, cancellations, or accommodation problems.
  • Help clients make informed decisions that align with their budget while maximizing the value of their travel experience.
  • Ensure that clients have all the necessary travel documents, such as passports, visas, and travel insurance.
  • Promote travel packages, deals, and special offers to potential clients.
  • Build and maintain relationships with clients to encourage repeat business and referrals.
  • Continuously research new destinations, hotels, and activities to offer fresh and exciting options to clients.
  • Evaluate feedback from clients to improve future travel offerings.
  • Provide guidance and assistance to clients during emergencies, such as natural disasters, political unrest, or health crises.
  • Juggle multiple clients' needs simultaneously while ensuring each receives personalized attention.
  • Make use of online booking platforms, travel industry software, and other tools to streamline processes and enhance customer service.
  • Display cultural sensitivity and awareness when dealing with clients from diverse backgrounds and preferences.

Sylvia Muema

Work experience
  • Answering client inquiries
  • Negotiating and closing business deals both nationally and internationally .
  • Generating client invoices and quotations.
  • Bidding for conferences

Sylvia Muema

Work experience
  • September, 2021 - December, 2021
  • Parttime
  • Food and beverage production
  • Store operations
  • Managing of guest accounts
  • Front office operations
  • Reservations
  • Accounts and control of organizational accounts

Sylvia Muema

Education
  • September, 2018 - December, 2022
  • Fulltime
  • Business management
  • Tour operations
  • Product development and marketing
  • Airfares and ticketing
  • Customer service
  • Hotel operations
  • Sustainability

Sylvia Muema

Education
  • Hotel operations
  • Tour operations
  • Accounts

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