About

Currently leading the sales operations at M-Gas Kenya, I leverage my expertise in sales strategy, team leadership, and market analysis to consistently exceed targets and elevate customer satisfaction. I am focused on building strong client relationships, coaching high-performing teams, and ensuring operational efficiency.

Skills

  • Driving license (category B)
    8
  • English and Kiswahili

Experience

Susan Muchemi

Work experience
  • Sales and Operations Manager at   M Gas
  • 1.Developing and training Technical Sales Representatives and logistics technicians to drive sales and
  • ensure operational success.
  • 2. Tracking daily installations, acquiring new customers, and maintaining relationships with existing ones
  • and leading depot sales KPI meetings to monitor progress and align team efforts with company
  • objectives.
  • I have successfully increased depot sales consumption
  • by 4.25kg per customer, surpassing company targets and achieving recognition for outstanding customer
  • service excellence.

Susan Muchemi

Education
  • Marketing Management

Susan Muchemi

Work experience
  • 1.Coached, developed capabilities, and delegated responsibilities to brand ambassadors to drive
  • productivity and efficiency.
  • 2. Managed and oversaw training for dealer sales agents who supported in achieving set targets for the
  • dealers and the broader cluster.
  • 3. Fostered positive relationships through effective communication, training, and career development
  • coaching with different partners and Brand Ambassadors within the cluster.

Susan Muchemi

Education
  • January, 2011 - December, 2012
  • Fulltime