About

I am an experienced sales person with special dedication to business development, sales, Small and Medium Enterprises Customer Relationship Management and general marketing. I have experiences in customer acquisition, business development, clients training, presentations, Brand promotion, Sales str...

Skills

  • good communication skills
    10
  • Excellent Microsoft Office skills
    10
  • Effective sales and marketing Management skills.
    10
  • insurance & Finance
    10
  • Computer literacy both Excell and word office
    10
  • Negotiation and listening skills
    10
  • Effective problem-solving and Decision-making
    10
  • Teamwork and collaboration skills
    10
  • English and Kiswahili
    10

Recommendations

Constance Wawira

 5/4/2025

He is very good at what he does. Very committed and dedicated. He is a team player and a leader.

Experience

steve asuma

Work experience
  • My current roles include but not limited to;
  • Evaluate credit worthiness by processing loan applications and documentation within specified limits
  • Interview applicants to determine financial eligibility and feasibility of granting loans
  • Determine all applicable ratios and metrics and set up debt payment plans
  • Communicate with clients either to request or to provide information
  • Justify decisions (approvals/rejections) and report on them
  • Complete loan contracts and counsel clients on policies and restrictions
  • Update job knowledge on types of loans and other financial services
  • Maintain and update account records
  • Assess customer needs, explore all options and introduce different types of loans
  • Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
  • Οperate in compliance with laws and regulations and adhere to lending compliance guidelines.

steve asuma

Work experience
  • Direct sales Executive  at   I&M Bank
  • January, 2021 - September, 2022
  • Fulltime
  • DSE (direct sales executive)
  • Jan 2021- September 2022
  • As a direct sales executive at I&M Bank Limited Lungalunga branch, I gained diverse experience as a
  • salesperson and a banker. At I&m I dealt with both SMEs, Individual current and savings accounts under
  • Personal Banking as well as cooperate customers. This made a positive impact to the bank throughout my
  • entire tenure at the bank.
  • ● As part of my job description, I grew customer numbers in-terms of active accounts opened with
  • the required minimum balances and ensuring there is low to zero closure rate for accounts.
  • ● Using my ability to solve customer issues, I gave an excellent Customer Service experience by
  • being the Relationship Manager to all the clients I served and opened accounts for therefore acting
  • as a link between the Clients and the bank.
  • ● At times I used to do clients Risk Analysis- By going through the KYC documents; I was able to
  • classify clients by risk levels thereby eliminating the possibilities of fraud. By doing so, this has
  • made an impact as my branch always is ranked best in compliance audit.
  • ● Due to my ability to multitask I was also able to do any other tasks assigned to me by the
  • management outside my job description. Some of these tasks included Filling, ATM and M-PESA
  • reconciliations, minute writing, assisted at customer service desk, and any other duties assigned by
  • the management.
  • ● As part of my target I did bancassurance sales for the branch and I have increased the insurance
  • numbers by selling Motor insurance, Personal accidents and Domestic package thereby surpassing
  • the annual targets seventy nine percent.
  • ● For those clients opting to open fixed deposit accounts and those coming for Forex services, I
  • negotiate for good rates for them. This has made a positive impact since most of these customers
  • are repeat customers in the Bank.

steve asuma

Work experience
  • BSR (Bancassurance Sales Representative)
  • July 2017- June 2019
  • I worked at Kenya Commercial Bank Malaba branch and did extemporary well due to my previous
  • experience as a salesperson with a good understanding and knowledge on insurance. I dealt with SMEs,
  • Individuals (Personal Banking) and Institutions. This made a positive impact to the branch by achieving
  • the following;
  • ● I Grew branch insurance premiums book through advising customers on all insurance products offered
  • thus increased Bancassurance sales for the branch in 2018 by selling Motor insurance, Personal accident
  • cover, and Domestic package thereby surpassing the annual targets this made me be moved from a small
  • branch KCB Malaba to a medium branch KCB Nyamira Branch to enhance business growth.
  • ● At the branch I did all the underwriting activities at the branch as well solved customer issues by giving
  • excellent Customer Service experience to all thus I was the relationship Manager to all the clients served.
  • ●As a bank policy I did Credit analysis by conducting due diligence to determine client ability for a loan
  • facility and to eliminate risks of loan defaulting. These loans include Mortgages, Personal and unsecured
  • check off loans, Asset Finance, Trade Finance and overdraft facilities.
  • This also reduced non-performing loans at our branch.
  • ● I did Risk Analysis- By going through the KYC documents, thus was able to classify clients by risk
  • levels thereby eliminating the possibilities of fraud. By doing so, this made an impact since the
  • branch always ranked best in compliance audit.
  • ● I also did any other task assigned to me by the management outside my job description.
  • ● For those clients opting to open fixed deposit accounts and those coming for Forex services, I
  • negotiated for good rates for them. This made a positive impact since a majority of these
  • customers became repeat customers in the bank therefore growth for the Bank.
  • ●To grow the customer numbers, I did general sales and Marketing of all products offered by the bank
  • which made a positive impact by increasing the number of walk-in clients into the banking hall.
  • ●Through lead generation and new client acquisition at the branch. I acquired a recognition for the
  • champion in customer acquisition for the Year 2018 surpassing my target on customer acquisition and
  • retention at KCB Malaba Branch and became vast with my experience and qualification in Insurance thus
  • was transferred to a bigger branch.
  • ● I increased bancassurance sales for the branch in 2019- I achieved this by selling Motor insurance,
  • Personal accidents covers, medical covers, Education policies, Domestic packages, and other general
  • insurance products thereby surpassing the annual targets by 75%.

steve asuma

Work experience
  • Academy Manager
  • December 2016 -June 2017
  • As an academy manager in charge of all the school affairs I was doing the following.
  • ● Handling all matters pertaining to the academy management including staff, parents, and learners.
  • ● Attended to all visitors and government officials sent from county educational offices and the ministry.
  • ● Organized and chaired all parents meeting including the PTA and BOM meetings held at the school
  • and other areas where matters of the academy were of concern.
  • ●I acted as a bridge between the academy and the local community, teachers, pupils, and the Bridge
  • International Academies Head Quarter Office at Nakuru Good Samaritan Bahati area.
  • ● Being the school head, I was in charge of all fees collection and purchase of simple learning materials
  • as well as overseeing all school items in the compound to ensure they are in good condition for use.

steve asuma

Work experience
  • Life sales agent
  • Jan 2016 – June 2016
  • This was my first job as a life sales agent with Madison insurance Company, Kericho branch, and I did.
  • ●General sales and Marketing which made a positive impact by increasing the
  • number of clients at the unit.
  • ●I advised clients on all life insurance products offered at the branch and offered financial solutions to
  • the customers as well.

steve asuma

Education
  • January, 2013 - December, 2015
  • Fulltime
  • Bachelor's degree in commerce, insurance and risk management option.
  • Second class upper division

Constance Wawira

 5/4/2025

He is very good at what he does. Very committed and dedicated. He is a team player and a leader.

 

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