About

Experienced IT professional skilled in incident management, software troubleshooting, and quality assurance. Experienced in identifying software problems, working with groups, and delivering outstanding customer support. Skilled in IT support, documentation, and operating within agile settings. Looking to utilize technical expertise in a progressive company

Skills

  • Software development
  • ICT
  • information technology skills
    7

Experience

Solomon Ndege

Work experience
  • As part of first-line support, I assisted in diagnosing and addressing software-related occurrences, and I escalated concerns to the appropriate teams as needed.
  • Recorded technical procedures, resolved incidents, and interacted with clients, ensuring accurate documentation for future use.
  • Investigated technical problems reported by clients, determining the root causes and delivering prompt fixes or workarounds.
  • Collaborated with internal departments and clients to obtain specific business requirements and document problem fixes.
  • Aided in sharing knowledge by developing guides and FAQs for use internally and externally

Solomon Ndege

Work experience
  • Conducted comprehensive data collection and analysis of product information- Organized and documented product credentials for efficient data retrieval

Related persons

Dialo MarleyData Science, Sales Automation, Security