About

Approachable and professional customer service professional, dedicated to providing excellent service and making customers happy.Effective communicator skilled at resolving conflict while remaining dedicated to providing reliable and friendly service without ever compromising the reputation of the employer. Enthusiastically committed to achieving outstanding customer service standards.A talented and ambitious technical specialist with extensive experience maintaining, managing and delivering quality IT support on a continuous basis. Skilled in managing networking issues, implementing new software, installing new hardware, and addressing user concerns, with the ability to organise and present complex solutions clearly and accurately to non-IT professionals.

Skills

  • Administration
  • Advertising
  • Agriculture
  • Customer service
  • Hospitality
  • Human Resources
  • Management
  • Office management
  • Restaurant
  • Retail
  • Sales
  • HR
  • ICT
  • IT

Experience

sly orwa

Work experience
  • March, 2022 - September, 2022
  • Fulltime
  • Greeted customers and offered assistance with selecting
  • merchandise, finding accessories and completing purchases.
  • Used consultative sales approach to understand customer needs and
  • recommend relevant products.
  • Fielded customer questions to share information about products,
  • availability and pricing.
  • Maintained records related to sales, returns and inventory availability.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage
  • of shopping and purchasing.
  • Built relationships with customers and community to promote long
  • term business growth.
  • Opened new merchandise and stocked sales shelves.
  • Developed, maintained and utilized diverse client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Promoted conversion of casual shoppers into customers through
  • product knowledge and product solutions to meet customer needs.
  • Fielded customer complaints and facilitated negotiations, resolving
  • issues and reaching mutual conclusions.
  • Prepared and deliver customer sales quotes.

sly orwa

Work experience
  • Catering to customer phone calls and diverting the call to the relevant
  • department for a more advanced form of query resolution
  • Defused customer concerns with exceptional conflict and problem
  • resolution skills.
  • Dealing with customer issues and churning out an easy-to-follow
  • solution
  • Provided excellent customer service by efficiently resolving issues and
  • responding to inquiries.
  • Establishing a positive rapport with all clients and customers in
  • person or via phone
  • Helped large volume of customers every day with positive attitude
  • and focus on customer satisfaction.
  • Forming reports based on customer satisfaction statistics and helping
  • their team to develop new skills
  • Responded to customer inquiries and concerns within set deadlines.
  • Interacting with customers to ensure they have a desirable and
  • shareable experience

sly orwa

Work experience
  • Explained technical information in clear terms to non-technical
  • individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked
  • individuals through basic troubleshooting tasks.
  • Incorporated new technologies into existing systems to improve
  • information management and security
  • Directed and planned installation, configuration and maintenance of
  • computer hardware and software
  • Patched software and installed new versions to eliminate security
  • problems and protect data.
  • Followed up with clients to verify optimal customer satisfaction
  • following support engagement and problem resolution.
  • Organized routine maintenance to keep computer systems performing effectively and secured against unauthorized users
  • Consulted with technicians, users and management to assess computing needs and system requirements
  • Managing Operating Systems and Databases
  • Helped streamline repair processes and update procedures for
  • support action consistency.
  • Cabling and Networking
  • Orientation of students
  • Managing and configuration of CCTV

sly orwa

Work experience
  • Directed and planned installation, configuration and maintenance of computer hardware and software
  • Incorporated new technologies into existing systems to improve information management and security
  • Organized routine maintenance to keep computer systems performing effectively and secured against unauthorized users
  • Consulted with technicians, users and management to assess computing needs and system requirements
  • Managing Operating Systems and Databases
  • Cabling, Web Design and Networking
  • Orientation of students
  • Managing and configuration of CCtv
  • Managing and directing members of staff on any IT related issues

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