About

Results-driven and astute Business Operations and platform Specialist with 5 years of experience working with high-impact tech start-ups. I excel at developing and managing platforms, scalable systems, and tools to enable more simple and scalable operations processes, and customer satisfaction, for the growth of the organization.

Skills

  • Field operations
    7
  • Platform Management and Designs
    8
  • English
    8
  • Kiswahili
    7

Experience

simon gitau

Work experience
  • Build systems to scale our field vets 100+ across major dairy farming areas in Kenya
  • Recruitment: Hiring and onboarding high-performing and qualified field Vets scalably and efficiently,
  • without a significant ground presence. I have overseen the recruitment of over 100+ high-performing
  • commission-based vets over the last 2 years.
  • Training: Building repeatable, efficient, and effective training systems for our field Vets. Organizing vet
  • training in the field.
  • Performance Management: Managing the performance of the field vets network to deliver high-quality
  • service to our farmers through accurate diagnosis, treatment, and customer service. This includes
  • designing impactful performance campaigns and incentives to drive performance.
  • Procurement: How can we enable vets to access high-quality vet products and ensure they are
  • well-tracked and reconciled with minimal inventory costs to the company?
  • Client acquisition and onboarding - pitching our products and solutions to potential clients and
  • onboarding them on our platform. I have supported the team in onboarding 3 key clients bringing half of
  • the overall revenue to the company. This also includes product design and customizations.
  • Build, manage, and motivate the support team that supports our vets from our HQ, including setting
  • KPIs, hiring required staff, and effectively managing the rapidly growing team with consistent team
  • training and performance reviews.
  • Platform Management, design, and management - managing ideation of tech improvements, managing
  • to outsource tech team to deliver on tech projects within client timelines
  • Data analysis - analyzing data through simple analytical tools to inform plans and decisions.
  • Spend time both in the field and in the data to continuously collect insights, review trends, and work with
  • other teams to recommend product changes and process improvements that help our business

simon gitau

Work experience
  • Platform design and support - I was among the pioneer team who designed the award-winning Digicow
  • platform to offer e-extension services to farmers.
  • End-user training- I led systems tests that influenced the behavior of users that developed into strategic
  • positioning and policy
  • Digital marketing- as a Digital marketer where I grew the farmers' database from scratch to over 20,000
  • active farmers with 80% being active in using the platforms daily.
  • Platform Management -worked to ensure the platforms were up and running to ensure customer
  • satisfaction.
  • Data Analysis- came up with insights from looking at data analytics and user experience research by
  • product testing that shaped the direction of businesses
  • Prototyping and concept testing for both high and low-level users
  • Design of business intelligence solutions to enable clients to have visibility into the past, current, and
  • future.
  • Platform design and support - I was among the pioneer team who designed the award-winning Digicow
  • platform to offer e-extension services to farmers.
  • End-user training- I led systems tests that influenced the behavior of users that developed into strategic
  • positioning and policy
  • Digital marketing- as a Digital marketer where I grew the farmers' database from scratch to over 20,000
  • active farmers with 80% being active in using the platforms daily.
  • Platform Management -worked to ensure the platforms were up and running to ensure customer
  • satisfaction.
  • Data Analysis- came up with insights from looking at data analytics and user experience research by
  • product testing that shaped the direction of businesses
  • Prototyping and concept testing for both high and low-level users
  • Design of business intelligence solutions to enable clients to have visibility into the past, current, and
  • future.

simon gitau

Education
  • Bachelor of procurement and contract management

simon gitau

Education
  • January, 2009 - December, 2012
  • Fulltime
  • Mechanical Engineering (Plant option)

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