Skills

  • Administration
  • Customer service
  • Data Science
  • Digital Advertising
  • Marketing
  • IT
  • English and Kiswahili
    10

Recommendations

kefa derulo23

 8/11/2023

To Whom It May Concern, Re: Recommendation Letter – Silvia Juma I am writing this letter to highly recommend Silvia Juma for the position of Customer Service Representative in your esteemed company. I have had the privilege of working closely with Silvia during her time at Medical Administrators Kenya Limited (MAKL), and I can confidently attest to her exceptional qualities and contributions. Silvia's dedication to customer service and her fellow colleagues was truly outstanding. Throughout the three years we worked together, Silvia consistently demonstrated a remarkable commitment to her responsibilities. Her positivity, dynamic approach, and strong work ethic made her an invaluable member of our team. Silvia is not only a quick learner but also someone who approaches every task with enthusiasm and a positive attitude. Her ability to handle a diverse range of responsibilities with a sense of responsibility and accountability is truly commendable. She is always eager to embrace new challenges and responsibilities, showcasing her unwavering determination and willingness to grow. Her passion for her work is evident in her approach to each task. Silvia's approachability, energy, and effectiveness in her interactions with both customers and colleagues set her apart. She consistently presented herself in a direct, honest, considerate, and thoughtful manner, making her a trusted and respected team member. Silvia's exceptional ability to manage challenging situations shines through in her skillful handling of upset customers and colleagues. Her proficiency in multitasking and managing high-volume workloads underscores her ability to thrive under pressure. I wholeheartedly recommend Silvia Juma for any role she aspires to. Her communication skills are undoubtedly outstanding, enabling her to connect effectively with others. Silvia's dedication to her work and her colleagues, along with her passion for continuous improvement, make her an exceptional candidate. Should you wish to discuss Silvia's attributes in more detail, please feel free to contact me at [791053188] or [derulokefa@gmail.coms]. Sincerely, Aloyo kefa

Experience

Silvia Juma

Work experience
  • Customer Service Executive at   MAKL
  • Manage large amounts of incoming calls
  • Identified and assessed customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Compile reports on overall customer satisfaction
  • Open and maintain customer accounts by recording account information
  • Contribute to team effort by accomplishing related results as needed
  • Engage customers via further interactions through calls
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Greet customers warmly and ascertain the problem or reason for calling

Silvia Juma

Work experience
  • Receptionist/Administration at   Prowrap
  • November, 2019 - December, 2019
  • Fulltime
  • Receiving calls and emails.
  • Typing, photocopying, and document scanning.
  • Receiving customers’ LPO, invoicing, and deliveries.
  • Perform secretarial and reception duties as required.
  • Managing records of documents.

kefa derulo23

 8/11/2023

To Whom It May Concern, Re: Recommendation Letter – Silvia Juma I am writing this letter to highly recommend Silvia Juma for the position of Customer Service Representative in your esteemed company. I have had the privilege of working closely with Silvia during her time at Medical Administrators Kenya Limited (MAKL), and I can confidently attest to her exceptional qualities and contributions. Silvia's dedication to customer service and her fellow colleagues was truly outstanding. Throughout the three years we worked together, Silvia consistently demonstrated a remarkable commitment to her responsibilities. Her positivity, dynamic approach, and strong work ethic made her an invaluable member of our team. Silvia is not only a quick learner but also someone who approaches every task with enthusiasm and a positive attitude. Her ability to handle a diverse range of responsibilities with a sense of responsibility and accountability is truly commendable. She is always eager to embrace new challenges and responsibilities, showcasing her unwavering determination and willingness to grow. Her passion for her work is evident in her approach to each task. Silvia's approachability, energy, and effectiveness in her interactions with both customers and colleagues set her apart. She consistently presented herself in a direct, honest, considerate, and thoughtful manner, making her a trusted and respected team member. Silvia's exceptional ability to manage challenging situations shines through in her skillful handling of upset customers and colleagues. Her proficiency in multitasking and managing high-volume workloads underscores her ability to thrive under pressure. I wholeheartedly recommend Silvia Juma for any role she aspires to. Her communication skills are undoubtedly outstanding, enabling her to connect effectively with others. Silvia's dedication to her work and her colleagues, along with her passion for continuous improvement, make her an exceptional candidate. Should you wish to discuss Silvia's attributes in more detail, please feel free to contact me at [791053188] or [derulokefa@gmail.coms]. Sincerely, Aloyo kefa

 

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