About

Motivated and adaptable professional with a strong background in client relations, communication, and administrative support. Proven track record in facilitating seamless onboarding through manual registration and concierge services. Skilled at translating complex processes into clear, actionable steps for users while maintaining high levels of satisfaction. Committed to a mission-driven approach to customer success and collaborative problem-solving.

Skills

  • Customer Success & Onboarding: Expert at guiding
    10
  • Strategic Communication: Skilled in professional
    10
  • Relationship Management: Experienced in building
    9
  • Technical Proficiency: MS Excel
  • Digital Communic
  • Problem Solving: Proven ability to de-escalate is
    8
  • English
    9
  • Kiswahili
    10

Recommendations

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Horphi Basolua

8/30/2025
Provided a score of  
8
  for SILAS ADEM

Murangwa Frank

8/30/2025
Provided a score of  
10
  for SILAS ADEM

Experience

SILAS ADEM

Education

SILAS ADEM

Work experience
  • Lead Onboarding: Facilitate the manual course registration process for students, ensuring alignment with academic policies and timelines.
  • Trusted Advisor: Communicate professionally with students to resolve complex registration issues and provide accurate, timely updates.
  • Collaboration: Partner with global support teams to ensure a seamless enrollment experience across diverse locations.

SILAS ADEM

Work experience
  • Stakeholder Outreach: Collaborate with government and academic leaders to build and maintain community relationships.
  • Data Management: Maintain detailed relationship records and meeting reports in the Connect Community database.

SILAS ADEM

Work experience
  • Data Entry Specialist at   GMS
  • Operational Excellence: Managed and cleaned large datasets with high accuracy to support digital record management for small businesses.
  • Deadline Management: Consistently delivered documentation within strict timeframes.

SILAS ADEM

Education

SILAS ADEM

Education
  • January, 2023 - December, 2023
  • Fulltime

SILAS ADEM

Work experience
  • January, 2022 - December, 2022
  • Fulltime
  • Client Success: Welcomed guests and acted as the primary point of contact for local attractions and transportation coordination.
  • Issue Resolution: Handled diverse guest requests with a professional attitude, ensuring high satisfaction.

Horphi Basolua

8/30/2025
Provided a score of  
8
  for SILAS ADEM

Murangwa Frank

8/30/2025
Provided a score of  
10
  for SILAS ADEM