About

I am a NOC engineer with close to four years of experience pivoting to the magical world of Generative AI. Over the past few years, through freelancing on mercor.com, I have achieved successes in advertising and marketing with AI-powered tools such as Google AI studio, Claude AI, Gemini, Canva AI and Halogen for increased and improved results. For AI & Automation, I have utilized Microsoft SharePoint and Workflow with Power Automate as M365 tools to change a manual approach of item requisition to a digital approach to reduce material and time wastage as well as enable analysis of historical logged data for service improvement.

Skills

  • process control and process optimisation
    6
  • Network monitoring
    6
  • Microsoft SharePoint
    5
  • ElasticSearch
    4

Experience

Siisi

Work experience
  • Achieved with Microsoft Visio, flowchart diagram designs of a process map for operational excellence in an agile work environment.
  • Manage and setup Microsoft 365 SharePoint platform per division to host content, implemented privileges and permissions to control the content flow of access, edit and share processes.
  • IT Helpdesk by generation of itop tickets for incident tracking and resolution per assigned agent.
  • With Elasticsearch ensured corporate devices and BYOD were cybersecurity compliant.

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