About

I am a self-motivated and progress-driven person with an extensive background and experience with in-depth knowledge and interest with a demonstrated history of working array of tasks from the Microfinance industry, conservation and sustainable use of natural resources both in marine and terrestrial environments, to providing tourism services, customer service, and tour/holiday promotions. Through my work-related and educational experiences in the people industry, I have expanded my abilities to provide excellent service. My friendly approach, pleasant demeanor, excellent communication skills, and good interpersonal skills enable me to build rapport with clients and other service providers. I offer expert knowledge in quality assurance and have a long-standing record of initiative and innovation strategies. I have a background in BSc. Tourism Management from the Technical University of Mombasa and pursuing my MSc. at Kenyatta University

Skills

  • Microsoft Office
  • Management
  • Typing Skills
  • Customer service
  • Office management

Recommendations

Joshua Abuto

 7/9/2022
10

"Natasha is one of the most dedicated and persistent person I know. She has a keen eye for detail and is a critical thinker. If I ever encounter something that's challenging she's always ready to come up with a plan. She may need a heartbeat to collect herself but once she's ready there's no stopping what she can do"

Experience

Shirley Natasha

Work experience
  • Received Employee of the Month recognition in September 2022.
  • Received a recognition and certificate award for my outstanding dedication and accountability through customer service initiatives and a branch recognition as the best branch in world-class Customer service initiatives in 2022.
  • Maintaining CSAT/NPS average KPI of 96 -100%.100%.
  • Providing customer satisfaction and professional customer support to walk-ins, SMS inbound and outbound call clients by maintaining a positive, empathetic, and professional attitude at all times,
  • Responsible for branch duties and responsibilities when the branch manager and assistant are on field duty,
  • Providing fast, accurate, transparent, and quality services to the customers and being accountable to the company through the clients,
  • Responding promptly to customer inquiries, empowering and educating clients about the company product and services to help them make informed purchasing decision,
  • Acknowledging and resolving customer complaints or problems, and escalating to the relevant officers in charge, when necessary,
  • Processing applications, requests and releases of logbooks, number plates, insurance and inspection booking to clients,
  • Keeping records of customer interactions, transactions, comments, and complaints for reporting, reference, and accountability purposes,
  • Training colleagues, organizing and coordinating processes at the branch,
  • Assisting and solving various IT-related processes at the branch.
  • Creating and innovating projects are the branch e.g. Google sheets and docs which help with sorting, organizing, and accounting for inquiry follow-ups and data on Logbooks and number plate calls among others

Joshua Abuto

 7/9/2022
10

"Natasha is one of the most dedicated and persistent person I know. She has a keen eye for detail and is a critical thinker. If I ever encounter something that's challenging she's always ready to come up with a plan. She may need a heartbeat to collect herself but once she's ready there's no stopping what she can do"

 

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