About

My proficiency in IT programs, combined with my fast typing skills, allows me to handle customer inquiries swiftly and efficiently. I bring a sales-oriented approach to my interactions, utilizing my understanding of sales techniques to address customer concerns and identify opportunities to upsell products or services effectively. My proactive nature and self-motivation drive me to continuously seek ways to improve processes and exceed performance targets. I take pride in my ability to quickly absorb extensive information about a brand's history, product offerings, and communication strategies. I go by three values which are reliability, honesty and Integrity. Outside of work , I enjoy spending time with my loved ones, working out/ fitness, interacting with nature as this help stay energized for the challenges ahead of the day.

Skills

  • Customer service
    9
  • Sales
    9

Experience

Serah Maina

Work experience
  • Addressing customer inquiries about services, plans, billing, and
  • technical issues.
  • Resolving customer complaints and escalating promptly.
  • Providing customers with information on product features, usage
  • tips, self-service options, and troubleshooting techniques.
  • Accurately documenting customer interactions, issues, and
  • resolutions in the customer relationship management (CRM) system for future reference.
  • Assisting customers with troubleshooting technical issues related to network connectivity and phone services.

Serah Maina

Work experience
  • Monitoring networks to ensure optimal performance, reliability, and connectivity.
  • Responding to IT incidents, service outages, and emergencies
  • promptly and effectively, following established incident management
  • processes to minimize downtime and impact on users.
  • Provision of onsite support to employees.
  • Configuring new LAN, setting new PCs and Asset deployment.
  • Installation of software.

Serah Maina

Education
  • September, 2019 - December, 2023
  • Fulltime

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