Skills

  • Adobe Photoshop
  • Advertising
  • Customer service
  • Data Science
  • ICT
  • illustrator
  • Management
  • Project Management
  • Recruiting
  • SEO
  • Software development

Recommendations

Naomy Kisoo

12/14/2022
8

"best team lead"

Experience

samuel micheu

Work experience
  • Training and managing workforce teams assigned to my projects to ensure skill and task fit for efficiency in projects and provide regular coaching and training on new and existing products and changes to any processes.
  • Responsible for the management, organization, and coordination of the day-to-day work of contact center staff within Africa AI to deliver the highest standards of services to clients.
  • Led and managed the end-to-end processes for Growth & Enterprise business accounts, including client communication.
  • Ensure that the allocated work is properly distributed to all the team members and that it is executed on time.
  • Ensure the department’s productivity is maximized to the required standards and the pre-defined KPIs, performance targets, and standards are achieved in accordance with the client's requirements.
  • Monitor and report on agents’ performance, provide feedback and take appropriate corrective action.
  • Providing support and assistance for team members to assist in the development of their skills and knowledge and identifying campaign training requirements.
  • Prepare daily individual performance activity reports, incident logs, and shift planners to ensure that the statistics are well interpreted to meet the organization's requirements.
  • Provide the team with appropriate communication and gain feedback through regular team meetings.
  • Handling diverse projects that cut across AI, machine learning, web research, and content moderation.
  • Review contractual terms and agreements to ensure adherence and compliance over the life span of projects.

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Naomy Kisoo

12/14/2022
8

"best team lead"