Skills

  • Accounting
  • Administration
  • Advertising
  • Customer service
  • Digital Advertising
  • Hospitality
  • Management
  • Marketing
  • Sales

Experience

Samora Hambwalula

Work experience
  • Responsibilities/Experience
  • Addressed client questions and resolved compaints reated to products, services and
  • accounts.
  • Developed trusting relationships with key accounts.
  • ncreased product sales through targeted marketing campaigns.
  • mplemented soutions and strategies to keep clients from turning to competitive businesses.
  • Maximized retailer saes of products through experience marketing, providing exceptional
  • customer service.
  • Maintained positive working reationships with retaiers and representatives.
  • Utilized saes data and cient feedback to improve organizational strategies.
  • Assisted saes team with chalenging cient requests and issues.
  • Liaised between clients and management to provide client feedback and resove inquiries.
  • Delivered feedback from retailers to management to share suggestions, ideas and questions.
  • Engaged with customers and worked to resolve product and service issues.
  • Liaised with assigned retailers to evaluate order status and frequency.
  • Supervised saes assistants and approved saes orders and invoices
  • Reconciing key accounts deiveries against orders.
  • Preparing key accounts statements of account using their required formats
  • Downloading orders, and responding to quarries through emai and phone cal.
  • Liaising with warehouse and other departments to ensure client satisfaction.
  • Training stuff on customer care excellence, microsoft office and paste evoution.
  • Preparing sales and marketing reports as required by management
  • Digital marketing of brands through socia media networks i.e facebook and instagram, and unning promotions to increase customer brand awareness.
  • Motivating stuff in my department to ensure continouse productivity and a suitable working
  • environment.

Samora Hambwalula

Work experience
  • Answered mutiline teephone with polite tone of voice to provide general information and
  • answer inquiries.
  • Maintained immaculate appearance at sales desk and surrounding areas with reguar ceaning
  • and attention to aesthetics.
  • Engaged customers in friendly conversation to uncover needs and take advantage of cross
  • seling opportunities.
  • Answered teephones and greeted visitors to assist, answer questions and direct.
  • Protected cients' rights by maintaining confidentiality of personal and financial information.
  • Monitored saes desk area to provide consistently safe, hazardfree environment for customers.
  • Greeted visitors entering estabishment to determine nature and purpose of visit.
  • Coordinated smooth client flow by quickly processing paperwork and changes.
  • Suppied caers with office address and directions, employee email addresses and phone
  • extensions.
  • Sorted invoices for accounting department by date stamping and fiing by vendor code.
  • Coated, bound and stored computergenerated reports.
  • Greeted customers, answered general questions and directed to appropriate ocations.
  • Processed customers orders through invoicing
  • Assisted in key accounts contract management with key customers.
  • Participated in weeky sales evauation meetings.
  • Updated customers through phone cal on new arrivas
  • issued weekly, monthly, quartery and yeary reports using pastel for management and sales
  • review meetings.

Samora Hambwalula

Work experience
  • Responsibilities/Experience
  • investigated and analyzed cient compaints to identify and resove issues.
  • Coordinated smooth client flow by quickly processing paperwork and changes.
  • Greeted and served incoming guests to answer questions and business enquiries.
  • Protected cients' rights by maintaining confidentiality of personal and financial information.
  • Engaged customers in friendly conversation to uncover needs and take advantage of cross
  • seling opportunities.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Answered teephones and greeted visitors to assist, answer questions and direct.
  • Operated teephone switchboard to answer, screen and forward calls to appropriate
  • personnel.
  • Answered mutiline teephone with polite tone of voice to provide general information and
  • answer inquiries.
  • Maintained immaculate appearance at sakes desk and surrounding areas with reguar
  • cleaning and attention to aesthetics.
  • Sorted invoices for accounting department and filing by vendor code.
  • Heped guests select and purchase products, join loyalty or promotiona programs and sign up
  • for services.
  • Greeted visitors entering estabishment to determine nature and purpose of visit.
  • Monitored saes desk area to provide consistently safe, hazardfree environment for customers.
  • Maintained client accounts by obtaining, recording and updating personal and financial
  • information.
  • Processed customer invoices using pastel evolution
  • Took customer orders through phone cals.
  • Updated customers with latest arrivas
  • Proposed new and best practices and routines to foster customer satisfaction.

Samora Hambwalula

Work experience
  • February, 2014 - January, 2015
  • Fulltime
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Researched and resolved out of dance transactions via eectronic or paper receipts and
  • transaction manager naming system for retrieving check items.
  • Checked identifying numbers or seals on bags of deposits and change shipments against
  • receipts accompanying each bag or against listing deivered for bags, boxes or containers.
  • Prepared daily vault summery to balance with cash available.
  • Supervised cashiers to verify compliance with both federa and local regulations.
  • Reconcied branch vaults, balanced cash drawers and folowed company cash control
  • guidelines and procedures to protect customer and employer assets.
  • Maintained and monitored coin and currency levels in bank vaut and verified coin and
  • currency sums received from branches, correspondent banks, customers and teers.
  • Resolved issues efficiently while managing monetary transactions with 100 % accuracy.
  • Verified that deposits and orders contained correct customer contents on transaction basis with
  • 100 % accuracy.
  • Created and maintained records detailing monetary transactions, resolved discrepancies and
  • verified funds accuracy.
  • Maintained accurate cashier booth using high attention to detail while handing customer bank
  • transactions.
  • Complied with vault procedures and controls and crosstrained other staff members in CPC
  • processes to verify consistent services.
  • Prepared and securely shipped excess coin and currency to Bank of Zambia or correspondent
  • banks, balanced competed work and compiled inventory reports.
  • Used manual and mechanical means to count and verify monetary values.
  • Received customer and banking center deposits from armored carriers and balanced deposits
  • to accompanying manifest.
  • Handed over 5 customers (banks) daily and processed transactions, deposits and cash sorting
  • note sorting.
  • Mentored and trained newly hired cashiers to familiarize each with job responsibilities and
  • organizational procedures.
  • Ordered and disbursed coin and currency to keep vault baanced and supply banks and other
  • customers.
  • Adhered to regulatory and company security and audit procedures.
  • Used dynamic research and interpersonal skills to swifty resove customer issues.
  • Counted cash and bagged or filed cassette trays for ATMs or business customers, prepared
  • cash for delivery routes and reported cash discrepancies.
  • Supervised cash verifications at clients premises

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