Skills

  • Administration
  • Banking
  • Customer service
  • Human Resources
  • Management
  • Marketing
  • Product management
  • Retail
  • Sales

Experience

Samduwe Jere

Education
  • Masters in Business Administration

Samduwe Jere

Work experience
  • Compile information and customer insights to inform section plans
  • Analyse customer behaviour patterns through various parameters to generate insights to increasing
  • revenue.
  • Develop strategies and budgets to maximise revenue growth
  • Agree activities to enhance usage of existing customers and develop key milestones to measure progress
  • Develop proposals for initiatives aimed at driving usage and customer loyalty.
  • Support the development and implementation of relevant and targeted strategies to retain existing Airtel
  • Money customer base and grow its customer lifetime value
  • Increase customer loyalty through proper life cycle management in order to increase REC for both New
  • and existing customers.
  • Designing and driving all inactivity management strategies and initiatives. Ensuring all customer
  • interactions/offers are targeted and specific to the customer need
  • Overall management of Loyalty programs (create awareness to increase enrolment & redemption), working
  • closely with the communications team.
  • Produce daily, weekly, monthly and periodic reports of the section’s activities
  • Develop presentations of the ongoing initiatives for management’s information
  • Update and/or report on progress during the weekly meetings with section Head

Samduwe Jere

Education
  • February, 2011 - December, 2013
  • Fulltime
  • Bachelors of commerce in Business Administration

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