Skills

  • Administration
  • Business Development
  • Management
  • Marketing
  • Software development
  • System administration
  • IT

Experience

Russell Butler

Work experience
  • **Optimized IT Systems**: Improved system performance by implementing advanced monitoring tools, reducing downtime by 25%.
  • **Streamlined Processes**: Automated repetitive tasks using PowerShell scripts, increasing efficiency across IT operations.
  • **Delivered Complex Projects**: Led the migration of legacy systems to cloud-based infrastructure, completing the project under budget and ahead of schedule.
  • **Enhanced Security**: Implemented multi-factor authentication (MFA) for the organization, boosting security and compliance.
  • **Improved User Experience**: Designed and deployed a ticketing system that reduced resolution times by 30%.
  • **Cost Savings**: Negotiated vendor contracts, saving the company 15% on annual IT expenditures.
  • **Training and Mentorship**: Trained junior staff in troubleshooting techniques and best practices, leading to a 40% reduction in escalated tickets.
  • **System Documentation**: Created detailed documentation for IT systems, improving knowledge transfer and minimizing downtime during staff transitions.
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  • **Responsibilities**
  • **System Maintenance and Support**:
  • Monitor and maintain IT infrastructure, including servers, networks, and endpoints.
  • Provide technical support to resolve hardware, software, and connectivity issues.
  • **Analysis and Reporting**:
  • Analyze system performance metrics to identify and address potential issues.
  • Prepare reports on IT infrastructure health and recommend improvements.
  • **Project Management**:
  • Plan and execute IT projects such as software upgrades, hardware rollouts, and network enhancements.
  • Coordinate with cross-functional teams to meet deadlines and objectives.
  • **Cybersecurity**:
  • Enforce IT security policies and procedures.
  • Conduct regular security audits and respond to potential threats or breaches.
  • **Vendor and Stakeholder Management**:
  • Collaborate with vendors to procure and implement IT solutions.
  • Liaise with stakeholders to understand business needs and align IT strategy accordingly.
  • **Process Improvement**:
  • Develop and implement best practices for IT service management.
  • Automate routine tasks to improve operational efficiency.
  • **Documentation and Training**:
  • Maintain detailed records of configurations, changes, and procedures.
  • Provide training sessions for end-users to ensure efficient use of IT resources.
 

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