Skills

  • Product management
  • Project Management
  • Sales
  • Sales Automation
  • System administration
  • ICT
  • IT

Experience

Rouzinah Joy

Work experience
  • Led comprehensive end-user training sessions, ensuring a 95% satisfaction rate and driving seamless adoption of software systems.
  • Managed shared ICT services, negotiated service level agreements (SLAs), and proactively monitored vendor performance to optimize service delivery.
  • Provided ongoing technical support before, during, and post-go-live, maintaining 100% compliance with SLA response and resolution times.
  • Developed user guides and technical documentation, reducing recurring support queries by 30%.

Related persons

Jacktone EtemesiData Science