About

Seasoned System & Support Engineer with solid programming background. Proven track record in developing support procedures and strategies for systems, networks, operating systems, and applications development. Able to provide technical expertise and direction in support of system infrastructure and process improvements. Adept at collaborating with cross-functional teams, leading initiatives, and driving continuous improvement.

Skills

  • DevOps
    10
  • Linux Server Administrators
    10

Experience

Rotich Peter

Work experience
  • Spearhead comprehensive IT solutions, providing expert guidance in technical support and network management.
  • Led a team in ensuring seamless operations, troubleshooting complex issues, and optimizing system performance.
  • Developed and implemented innovative support strategies to enhance efficiency and customer satisfaction.
  • Managed the deployment and configuration of network infrastructure, including routers, switches, and firewalls.
  • Collaborated with cross-functional teams to identify and resolve system bottlenecks, ensuring optimal performance.
  • Provided training and mentorship to junior team members, fostering knowledge transfer and skill development.
  • Played a pivotal role in the planning and execution of IT projects, contributing to the successful delivery of solutions.
  • Established and maintained strong relationships with clients, effectively communicating technical information to non-technical stakeholders.

Rotich Peter

Work experience
  • September, 2017 - April, 2018
  • Fulltime
  • Delivered premium technical assistance and problem resolution, specializing in providing top-tier support to clients.
  • Excelled in diagnosing and resolving complex technical issues, ensuring the highest level of customer satisfaction.
  • Developed and documented standardized troubleshooting procedures to enhance the efficiency of the support team.
  • Collaborated with cross-functional teams to identify and implement process improvements, streamlining service delivery.
  • Provided comprehensive training to junior support technicians, sharing best practices and knowledge.
  • Monitored system performance and proactively addressed potential issues to minimize downtime and disruptions.
  • Contributed to the development of internal knowledge base and technical documentation for future reference.

Rotich Peter

Work experience
  • Provided exemplary service by addressing customer inquiries and concerns with professionalism and efficiency.
  • Demonstrated strong communication skills and a customer-centric approach to ensure positive interactions and satisfaction.
  • Collaborated with technical teams to escalate and resolve complex issues, ensuring timely and effective resolutions.
  • Maintained accurate records and documentation to support ongoing service improvements and auditing.
  • Participated in team meetings and training sessions to enhance product knowledge and customer service skills.

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