Skills

  • Communication
    10
  • Teamwork
    9
  • Problem-Solving
    9
  • Creativity
    8
  • Leadership
    9
  • Customer Relation skills-Good communication etc.
    9

Experience

Rosewita Ochali

Work experience
  • April, 2001 - September, 2020
  • Fulltime
  • Leading the GRO team and F/O team in taking care of VIP' and other guests.
  • Organizing the General Manager's Guest cocktail.
  • Training new colleagues on IHG Rewards Club Loyalty Program.
  • Guest follow up before, during and after the stay.
  • Shadowing of the Duty Manager.
  • Representing the Front Office Manager during the HOD's operational meeting in her absence.
  • Service Recovery for guest with complaints.
  • Working in collaboration with other department to ensure the guest stay is satisfactory.
  • Administrative duties.

Related persons

Cavine KebasoManagement