About

Dynamic and results-oriented banking and business development professional with over 15 years of experience in financial services, real estate, and sales leadership. A strategic thinker with a proven track record in driving revenue growth, optimizing operations, and managing high-value client relat...

Skills

  • Business Development
    10
  • Business management
    10
  • Project Management
    10
  • project administration
    10
  • Data Analysis
    10
  • Data Science
    10
  • customer relations management
    10
  • Credit analysis and customer service representati
    10
  • Customer Relationship Management (CRM)
    10
  • Customer Service and Support
    10
  •  Key Account Management
    10
  • Internal Control and compliance
    10
  • Regulatory Compliance & Risk Management
    10
  • 1. Recruitment and Talent Acquisition:
    10
  • Technical Recruiting
    10
  • Operations Management
    10
  • Humanitarian operations and Administration
    10
  • Budgeting and Cost Management
    10
  • Budgeting and Financial Planning
    10
  • Budgeting and variance analysis
    10
  • Human Resource management
    10
  • Team management and leadership
    10
  • Teamwork and Collaboration
    10
  • English
    10
  • Kiswahili
    10

Experience

Rosalina Nganga

Education
  • January, 2023 - December, 2025
  • Fulltime
  • Corporate strategy, market analysis, risk management, and operational efficiency

Rosalina Nganga

Work experience
  • February, 2022 - December, 2024
  • Fulltime
  • Attained the 2nd highest rank in an American nutraceutical company specializing in health supplements.
  • Recognized among the top-performing sales leaders in Africa, leading a highly successful sales team.
  • Consistently achieved sales targets and exceeded company expectations, earning two prestigious intercontinental travel awards in 2022 and 2024.
  • Mentored and motivated team members, driving collective performance and ensuring customer satisfaction

Rosalina Nganga

Work experience
  • January, 2018 - December, 2021
  • Fulltime
  • Spearhead real estate development projects, including
  • construction of rental units in Uthiru and Gachie, ensuring
  • adherence to architectural designs.
  • Conduct market assessments to identify suitable building
  • models tailored to local needs and profitability.
  • Monitor project staff performance, providing capacity-building
  • initiatives to enhance efficiency and productivity.
  • Oversee financial management, subcontracting, transport
  • logistics, and site security to maintain smooth project
  • execution.
  • Ensure compliance with legal, regulatory, and safety
  • requirements, meeting all deadlines without compromising
  • quality.
  • Foster strong client relationships by maintaining consistent
  • communication and addressing project-related concerns
  • promptly

Rosalina Nganga

Work experience
  • December, 2016 - December, 2017
  • Fulltime
  • Directed branch operations and ensured alignment with organizational goals, achieving growth in business revenue and customer base.
  • Analyzed market conditions to identify sales opportunities and develop forecasts, business plans, and financial strategies.
  • Addressed customer satisfaction issues promptly, fostering a culture of world-class customer service.
  • Managed branch budgets and supervised procurement processes to optimize resource utilization.
  • Provided strategic leadership and coaching to staff, enhancing individual performance and team dynamics.
  • Ensured branch compliance with anti-money laundering (AML) regulations, including identifying and mitigating risks.
  • Conducted regular performance evaluations and prepared reports for the regional management team.

Rosalina Nganga

Work experience
  • Recruited and maintained relationships with high-net-worth individuals, delivering exceptional client service.
  • Increased deposit mobilization through the platinum banking channel, ensuring consistent growth in assets under management.
  • Organized networking events to attract new customers and strengthen relationships with existing clients.
  • Conducted competitor analysis and environmental scanning, providing clients with strategic advice on market trends.
  • Mitigated money laundering risks through strict adherence to AML policies and procedures.

Rosalina Nganga

Work experience
  • Reviewed and improved operational processes to enhance efficiency and customer satisfaction.
  • Implemented operations budgets, ensuring compliance with financial guidelines.
  • Prepared accurate and timely branch reports, maintaining upto-date records for audits and reviews.
  • Liaised with regulatory bodies to ensure compliance with banking laws and regulations.
  • Trained and mentored staff on operational best practices, enhancing service delivery and compliance.
  • Monitored and evaluated staff performance, ensuring alignment with departmental objectives.

Rosalina Nganga

Work experience
  • January, 2010 - January, 2011
  • Fulltime
  • Supervised branch operations, ensuring smooth service delivery and adherence to banking standards.
  • Coordinated team activities to meet customer needs and achieve operational targets.
  • Assisted in training staff to align with evolving operational and customer service requirements.

Rosalina Nganga

Work experience
  • January, 2009 - January, 2010
  • Fulltime
  • Managed branch IT systems, ensuring seamless operation and troubleshooting technical issues.
  • Supported staff in using banking software and resolved system-related challenges promptly.
  • Maintained accurate records of system usage and reported technical challenges for timely resolution.

Rosalina Nganga

Education
  • August, 2008 - September, 2010
  • Fulltime
  • Diploma in Project Management

Rosalina Nganga

Work experience
  • January, 2005 - January, 2009
  • Fulltime
  • Handled customer inquiries, processed transactions, and updated customer accounts accurately.
  • Supported cross-selling efforts by introducing customers to suitable banking products and services.
  • Maintained accurate cash balances and ensured compliance with branch operational procedures.

Rosalina Nganga

Education
  • September, 1999 - December, 2002
  • Fulltime
  • Data analysis, statistical modelling, quantitative and qualitative research.

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