RORY ANTOINE

"I had the opportunity to work closely with Rory in a fast-paced IT support environment, and he consistently demonstrated a high level of professionalism, technical skill, and reliability. Rory provided exceptional front-line support to faculty, staff, and students, quickly diagnosing and resolving hardware, software, access, and network connectivity issues while maintaining a strong focus on customer experience.

Rory has a clear ability to translate technical concepts into easy-to-understand language, which helped build trust and confidence with users of all technical backgrounds. His approach to ticket management was both efficient and thorough, ensuring timely resolution while appropriately escalating more complex issues when needed.

In addition to his daily support responsibilities, Rory played a key role in deploying and validating a new student lab environment. He helped troubleshoot connectivity issues, verified system readiness, and supported a smooth and successful launch for student use. His attention to detail in documenting incidents and solutions also contributed to improved knowledge sharing and overall team efficiency.

Rory is a strong collaborator who works well within a team setting, consistently contributing to operational success and system reliability. Overall, he is a dependable and highly capable IT professional who I would gladly work with again."

"Rory was very professional at his job and I never had to second guess his decision making. With our background if you limited supervision, you were the real deal. "