About

My career objective is to secure a position where my qualities as a fast learner can be utilised to make a measurable contribution to the organisation and to the lives of others. I work to the highest standards of my ability

Skills

  • Microsoft Office
  • Management
  • Microsoft Word
  • English
  • Typing Skills
  • Excel
  • Customer service
  • Office management
  • IT support skills like troubleshooting issues.
    9
  • Knowledge in Linux and the command line
    9
  • Skills in customer care and support like communic
    10
  • ENGLISH
    10
  • KISWAHILI
    9

Experience

Ronald Smart

Work experience
  • January, 2019 - February, 2022
  • Fulltime
  • Utilization of Nokia 5520 SAM and NFMP monitoring tools to monitor the respective network nodes for any faults or outages and alert the customers impacted and respective contractors to handle the faults in order to meet SLA’s.
  • Handling any maintenance activities on the fiber and ensuring that the fiber links are up to standard by leveraging network monitoring tools to flag off any fiber links that are degraded.
  • Handling of escalations from customers ranging from investigations about outages, service investigations and layer 1 and 2 troubleshooting.
  • Configuration of Alcatel lucent devices like SAS-Ds, SAS-DXps, ONTs and Mikrotik switches and have them ready and available for deployment.
  • Handling any maintenance activities on the fiber and ensuring that the fiber links are up to standard by leveraging network monitoring tools to flag off any fiber links that are degraded.
  • Timely logging and submission of incidents into a database for incident validation and reconciliation.
  • Power failure monitoring through carrying out routines for Genset start up, switch room routines for temperature and humidity and core hub routine checks for hubs running on batteries or mains power.
  • Making recommendations for improvements in organizational productivity and the network.

Ronald Smart

Education
  • Telecommunications Engineering

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