ROBERT GAYA

Customer Relations Officer(Marketing Executive) at Philmed Limited

since October, 2022

ga***t6@gmail.com

Work experience

Pushing for sales volume from the clients to boost company revenue index.
Listening, taking notes and professionally resolving the disputes that arises between the company and the clients.
Persue and make collections on customers served on credit when their accounts are due.
Recruit new clients strictly following the company provision on the quality standards.
Promote and strengthen the company's brand as the best Pharmaceuticals supplier in Kenya and East Africa.
Work in line with SMART( Specific, Measurable, Attainable, Realistic and Time bound) objectives of the company to attain company's aspirations, principles, vision and mission.
Report on two-hourly basis regarding the achievements made in daily target.
Prepare and submit a daily report on work done in alignment with number of customers visited, general Sales pushed with amount, Special offer products pushed in numbers, collections made from customers served on credit that are due in accordance with aging analysis, Competition analysis in the market segment and customer service rating in respect to the client feedback.
Responsibility to work hard towards the performance contract that is based on monthly.
Perform any other assigned role as may be designated by my Management.

Work experience

Leading a team of employees in the flower farm, ensuring that the Standard Operating Procedures are adhered to for quality and quantity production.
Taking Care of special category of flowers under trial ensuring that all the preferred ecological conditions are applied as well as keeping record of its progress in line with resistance and susceptibility to Pests and diseases, height and width, bud size among many others.
Conducting general scouting activities to summer flowers and Green House to identify, note and disseminate information to relevant departments on possible disease and pest attack, its spread level and time frame for management
Assisting the Senior Spray Supervisor in pest and disease management across the farm.
Performing any other task as assigned by management.

Work experience

Performing all the Probation officer tasks as assigned on a daily basis.
Preparing Pre-Sentence Report and submitting it before the Court of law to ascertain the actual circumference of commission or omission. This guide the court of law in making informed decision in the criminal procedure.
Preparing weekly report on work done through the week in line with the institution's guiding principles and procedures.
Admitting probationers from the remands into the institution's records for monitoring and follow ups.
Preparing and Submitting pre-release reports.to the Presidential Power of Mercy Committee to establish the suitability of the pre-existing environment before release of offenders who committed felonious offences and their victims are present in the vicinity.
Coordination and collaboration with the Police Service in cases that require such attention.
Performing restorative justice initiatives in realigning the relationship between the offender and the victim for harmonious co-existence.
Perform any other role as assigned by senior officers from time to time.