About

IT professional with six years of expertise in network and systems administration, driven by a passion for building secure, efficient, and innovative IT infrastructures. Adept at ensuring the maintenance, configuration, reliable operation of computer systems and networks. Proficient in cybersecurity measures, including implementing robust data backup strategies for on-site and off-site environments and optimizing data restoration processes. Skilled in designing and managing complex IT infrastructures, troubleshooting issues, and strengthening data security. Proven leader in guiding cross-functional teams, streamlining workflows and delivering innovative solutions to enhance operational efficiency. Excellent communicator with a track record of aligning technical strategies to stakeholder objectives, staying abreast of industry trends and fostering continuous professional growth.

Skills

  • • System Administration: Managing and configuring
    10
  • • Network Management: Designing
    10
  • • Hardware Support:
    9
  • • Software Deployment:
    9
  • • Cybersecurity:
    9
  • • Database Management:
    8
  • • Troubleshooting:
    10
  • English
    9

Recommendations

9

"Efficient"

Experience

rk sentamu

Work experience
  • Network & Security Management: Implemented and maintained robust security measures, including firewalls, antivirus systems, and Time & Attendance solutions. Configured and deployed LAN, WAN, and VoIP devices to facilitate seamless communication across eight regional offices. Ensured compliance with national IT standards while collaborating with external stakeholders, such as NITAU, to optimize network uptime, resolve issues, and enhance user experience of over 150 users.
  • Data Backup & Recovery: Designed and implemented robust data backup strategies using Veeam Backup and Replication software for both on-site and off-site storage which enhanced data restoration capabilities for over four virtual machines and two physical servers, ensuring business continuity in the event of system failures.
  • User Account & Permission Management: Created and managed over 150 user accounts on primary servers and systems using Active Directory. Streamlined resource sharing through shared drives while ensuring robust security by effectively configuring user permissions.
  • System Development & Testing: Conducted User Acceptance Testing (UAT) for applications including the Uganda Coffee Farmer Registration and Monitoring & Evaluation (M&E) systems, enabling large-scale registration of coffee farms and farmers nationwide. Supported the development of the Uganda Electronic Single Window framework, streamlining coffee export documentation processes. Designed and launched an online registration portal for the G-25 Africa Coffee Summit, facilitating registration and participation for over 200 delegates. Managed the UCDA website, ensuring it provided up-to-date organizational information, as well as the intranet, which hosted internal communications, training manuals, and resources. Oversaw digital signage displaying daily coffee prices, Time and Attendance systems for employee check-ins and check-outs. Verified system requirements for new implementations to ensure optimal functionality.
  • Technical Support & System Maintenance: Delivered first-level support to over 150 staff for various information systems, including the Windows environments, the Zimbra email system hosted by NITAU, and the Coffee Farmer Registration and Monitoring & Evaluation systems. Provided troubleshooting and network maintenance while conducting IT training sessions to staff enhance system utilization and efficiency.
  • Preventive Maintenance: Conducted regular hardware and software maintenance on 350 ICT devices, including laptops, desktops, printers, photocopiers, and switches, serving 150 staff across regional offices which ensured optimal equipment functionality, improved system reliability, and enhanced workflow efficiency.
  • Documentation & Inventory: Maintained comprehensive documentation of network systems and operational procedures. Managed hardware inventory for 350 ICT devices, ensuring streamlined processes and supporting business continuity for all ICT systems.
  • Project Contributions: Provided ICT support for the large-scale Coffee Farmer and Farm Registration project in Kasese District, funded by UNDP, utilizing the Uganda Coffee Farmer Registration and M&E System application. Collaborated with NITAU to configure leased line services for all UCDA regional offices on the National Backbone, enabling seamless resource sharing across the network. Supported the implementation of the Uganda Electronic Single Window framework hosted by URA, facilitating efficient coffee export licensing and streamlined transactions for exporters.
  • Procurement Support: Contributed to the technical evaluation of ICT bids and the selection of suppliers for ICT equipment, ensuring optimal solutions to enhance staff efficiency and facilitate digital resource sharing.
  • Additional Duties: Assisted with other tasks as assigned, demonstrating flexibility and commitment to organizational goals.

rk sentamu

Work experience
  • Reviewed IT department business continuity to ensure smooth operations.
  • Managed inventory, coordinated tasks, and minimized production delays.
  • Implemented new hardware/software, conducted risk-benefit analysis, and supported legacy systems.
  • Delivered end-user training, evaluated data/security needs, and documented processes.
  • Performed IT maintenance, improving equipment performance and service delivery.
  • Supervised technical staff on projects, ensuring adherence to schedules, budgets, and specifications.
  • Provided IT support and tech training to increase system utilization.
  • Researched and installed new technologies, enhanced workflow with wireless and network systems.
  • Collaborated with service providers during system issues, conducted daily backups for continuity.
  • Promoted cybersecurity awareness through email and training.
  • Managed website and social media updates, increasing visibility and traffic.

rk sentamu

Education
  • August, 2015 - December, 2018
  • Fulltime

Related persons

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9

"Efficient"