Skills

  • • Communication skills and high levels of confide
    10
  • • Customer service skills and time management.
    10
  • • Computing proficiency Skills in introduction to
    8
  • • Ability to Work for Longer Hours and perform ma
    9

Experience

Ritah kadondo

Work experience
  • Implemented corrective actions to ensure that quality assurance standards are achieved.
  • Training the new onboarding team and supporting experienced team to improve on
  • performance.
  • Identifying skills gaps and ensuring staff members stay motivated.
  • Managing a team of representatives offering customer support.
  • Implemented revised customer care guidelines.
  • Offering customer support.
  • Onboarding new customers.

Ritah kadondo

Work experience
  • January, 2022 - November, 2022
  • Fulltime
  • Calling customers to remind them of their payments since the solar systems were taken on credit.
  • Handling of customer complaints/grievances,
  • Tackling customer’s concerns in a professional manner.

Ritah kadondo

Work experience
  • December, 2020 - December, 2021
  • Fulltime
  • Prepared audited financial reports for clients during audit engagements and kept books of accounts
  • which best represent the financial position of the company.
  • Prepared daily and weekly financial reports of the organization
  • Prepared Management report and financial reports Statement of Comprehensive Income, statement of
  • financial Position Statement of Cash Flows.

Ritah kadondo

Work experience
  • January, 2019 - December, 2019
  • Fulltime
  • Calling customers to remind them of their payments since the solar systems were taken on credit.
  • Handling of customer complaints/grievances,
  • Tackling customer’s concerns in a professional manner.

Related persons

ELIJAH LATICBECustomer service, Security, System administration