About

A highly motivated and experienced Customer Service Representative with a proven track record of delivering exceptional customer service and exceeding performance goals. Skilled in building strong customer relationships, resolving issues, and providing effective solutions in a fast-paced and dynamic environment. Possesses excellent communication and interpersonal skills, allowing for seamless interactions with customers from diverse backgrounds. Strong ability to multitask, prioritize, and manage time effectively. A dedicated professional who consistently strives to provide the highest level of customer satisfaction while maintaining a positive and professional demeanor.

Skills

  • Time management skills
    10
  • Active listening
    10
  • Excellent communication and interpersonal skills
    10
  • customer relations management
    9
  • Customer relationship building and retention
    9
  • Search Engine Optimization (SEO)
    8
  • Team leadership/Facilitation/Conflict resolution
    8
  • Analytical and problem-solving skills
    9
  • English and Yoruba
    10

Experience

Ridwan Aboki

Work experience
  • November, 2021 - December, 2023
  • Fulltime
  • Responding to customers’ inquiries as soon as possible.
  • Listening to customers’ queries, troubleshooting, and using the methods of query resolution to resolve a customers’ queries.
  • Using numerous avenues(phone calls, emails, CLM) to communicate with customers.
  • Processing of Orders, paperwork, applications, and requests.
  • Recording Customer interactions, transactions, comments, and complaints.
  • As needed, communicating and coordinating with coworkers.
  • Providing comments on the customer service procedure' efficiency.
  • Ensuring that customers are satisfied and that excellent customer service is provided.
  • Training and monitoring new recruits to ensure excellent customer service delivery

Ridwan Aboki

Work experience
  • August, 2021 - November, 2021
  • Parttime
  • Responding to customers’ inquiries as soon as possible.
  • Listening to customers’ queries, troubleshooting, and using the methods of query resolution to resolve a customers’ queries.
  • Using numerous avenues(phone calls, emails, CLM) to communicate with customers.
  • Processing of Orders, paperwork, applications, and requests.
  • Recording Customer interactions, transactions, comments, and complaints.
  • As needed, communicating and coordinating with coworkers.
  • Providing comments on the customer service procedure' efficiency.
  • Ensuring that customers are satisfied and that excellent customer service is provided.

Ridwan Aboki

Education
  • December, 2015 - October, 2019
  • Fulltime

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