About

I am a performance-driven and hardworking Research and Operation Specialist with an excellent track record in optimizing daily operations, developing improvement strategies and increasing the efficiency of production, and reducing operating costs. Expert at establishing consistent processes to achieve extreme goals in fast-paced markets with a steadfast focus on building trust and creating profitable partnerships based on transparency. A visionary professional with research knowledge and a deep understanding of delivering operational change, great customer care, and project management to ensure that organizations work toward maximum efficiency without compromising quality and service levels.

Skills

  • Management
  • Microsoft Office
  • Typing Skills
  • Customer service
  • Microsoft Word
  • Excel
  • Marketing
  • Ms office
  • Office management
  • Sales
  • Product management

Experience

ray kiboi

Work experience
  • Ensuring excellent customer service and having a high customer retention capability with an internal score of 97%.
  • Answer inbound calls in a timely and friendly manner to evaluate problems and complaints of the callers and provide proper solutions to them.
  • Respond to the needs of customers and provide personalized service and get customer feedback to fast track areas of improvement.
  • Provide information and promotions on the company’s products or services and generate interest in the offer.
  • Engaging with and/or reaching out to the customers and verifying account information.

ray kiboi

Work experience
  • December, 2018 - December, 2020
  • Fulltime
  • Successfully managing a start up business venture and managing daily business operations.
  • Identified, researched, developed and implemented growth strategies which saw the returns increase by 17% at the end of 1st quarter.
  • Ensured financial accounts and records are in order, created and managed budgets, and procurement of goods at the right moment.
  • Store and inventory management to minimise loss.
  • Managed clients by ensuring adequate customer care.

ray kiboi

Work experience
  • Participation in field trips to facilitate collection of data and samples and properly stored them ready for experiments.
  • Conducted laboratory experiments and prepared related reports.
  • Analysed and presented data to the research coordinator.
  • Attended lab meetings and developed presentations.
  • Organised and maintained good conditions of lab instruments, equipment and reagents.

Related persons

Charles Impompo
Willis MakokhaSenior Research Scientist at KIRDI