About

I am articulate ,proactive, dependable, organized, task oriented and a self-motivated leader as well as an effective team player. I have the ability to operate in high areas; I work well under pressure and within limited time constraints. I am commited to meeting customer needs and working in a successful team environment.

Skills

  • System administration
  • IT
  •  Microsoft word
    8
  • EXCEL
    8
  • PowerPoint
    8
  • English and Yoruba
    9

Experience

Priscilla Odusola

Work experience
  • NOC Manager/Data Analysis: Ensuring trouble ticket’s (TT’s) are generated with details whenever there is an incident on the network.
  • Efficient management of customer escalation with collation and sending of hourly updates to clients.
  • Preparation of daily performance report share on a daily basis with and without exclusion. Tracking of all exclusions for preparation ahead of reconciliation.
  • Daily/Weekly/Monthly reconciliation on all customer outages (MTN), 9mobile, Smile etc.) with ATC Tier 2.
  • Scrutinization and cluster breakdown of monthly penalties for each month and comparison with total outage revert to concern when there’s disparity.
  • Daily checks of all outage logs and confirmed via mail on a daily basis with ATC shift coordinators.
  • Fleet movement checks on RMS (galooli).
  • preparation of find reconciled PA after penalties are being shared for the purpose of quarterly appraisal.
  • Preparation of STT NOC performance using some key metrics/criteria for good performance

Priscilla Odusola

Education
  • January, 2013 - October, 2014
  • Fulltime
  • Science Laboratory Technology(Environmental Biology)