Princewill Ochonwa

Manager at Art Cafe by Alexis Gallery

since December, 2023

pr***wa@gmail.com

Work experience

Ensuring incoming staff complies with company policy
Training staff to follow restaurant procedures
Maintaining safety and food quality standards
Keeping customers happy and handling complaints
Organizing schedules
Keeping track of employees’ hours
Recording payroll data
Ordering food, linens, gloves and other supplies while staying within budget limitations
Supervising daily shift operations
Ensuring all end of day cash outs are correctly completed
Coordinating daily front- and back-of-house restaurant operations
Controlling operational costs and identifying ways to cut waste
Appraising staff performance
Interviewing/recruiting new employees
Interacting with guests to get feedback on product quality and service levels

Work experience

Monitored and evaluated performance of kitchen and restaurant staff as regards to waste management.
Coordinated and directed financial planning, budgeting and procurement of restaurant supplies.
Evaluated need for procurement of certain items so as to mitigate against wastage.
Maintained accurate electronic spreadsheets for financial and accounting data.
Actively involved in Spot checks, monthly complete stock taking in all the stores, Bar and Kitchen month end inventories, menu costing, cost savings initiatives, review and placing orders for general stores.
Analyzed financial details of past, present and expected operations to identify development opportunities and areas where improvement was needed or where cost needs to be trimmed.
Communicated with vendors regarding contracts and financial responsibilities.
Implemented loss prevention strategies.
Tracked store inventory and ordered new products to prevent shortages.
Monitored stock movements in all stores.

Work experience

Coached employees on customer service and selling techniques.
Directed employee tasks and time management, improving customer experiences.
Used proven customer engagement techniques to increase sales.
Created work schedules to maintain top-quality customer service and lower labor c
Maintained organized store environment for customer and employee health and saf
Monitored suppliers to ensure that goods and services are efficiently and effectively budgetary limits.
Monitored customer accounts, updating payment and shipping details in company system.

Work experience

Identified students with learning anxiety disorders and other challenges and referred to appropriate professionals for further help.
Conducted tutorial services for students to provide academic support in good and civic education.
Managed schedule of over 20 weekly appointments helping students with homework, test prep, and advanced placement examinations.
Participated in training classes to improve tutoring practices and learn new tutoring techniques.
Administered feedback to students using positive reinforcement techniques to encourage and
build confidence.
Actively listened to students’ complaints, handled concerns quickly and escalated major issues to my Head of Department.