Skills

  • Management
  • Product management
  • Digital Advertising
  • System administration

Experience

prestone isiiye

Work experience
  • My Job Descriptions
  • Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software
  • Moreover, technical support technician I talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

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