Pollas Rogers

po***ok@gmail.com

Work experience

Handle customer complaints, queries, and service requests effectively while ensuring customer satisfaction by providing timely and quality service.
Assist in supervising and managing the service team, including technicians and engineers.
Monitor service schedules and ensure timely completion of maintenance and repairs.
Oversee quality control to maintain high service standards.
Ensure the proper use and maintenance of tools and equipment.
Provide guidance to technicians in diagnosing and solving technical issues.
Stay updated on the latest technologies and advancements in air-conditioning systems.
Maintain records of service orders, customer feedback, and team performance.
Prepare daily, weekly, and monthly reports on service operations.
Training and Development
Assist in training new hires and existing team members.
Ensure all team members adhere to safety regulations and procedures.
Conduct safety audits and risk assessments regularly.
Contribute to developing strategies for enhancing service revenue.
Take on the responsibilities of the Service Manager in their absence.
Provide leadership and decision-making support as needed.