Phumeza Bobotyana

ph***na@gmail.com

Work experience

Monitored all radio frequencies and escalated non-compliance;
Sourced estimated time of arrival/departure of various aircraft operators;
Reconciled air traffic and navigation service logs and Airport Management System movements; Captured all movements in the Airport Management System and ensured alignment of airline schedule against seasonal slots;
Generated and distributed a resource plan (parking bay list) for the purpose of all stakeholders; Managed and coordinated airport resources;
Notify marshalling department of inbound aircraft
Notify Airport Operations of resource changes when required.
Manage aircraft changes and take remedial action as and when required

Work experience

Supported the implementation of the relevant client account engagement programme to meet client’s strategy and operating model;
Worked collaboratively with retailers to ensure commercial growth;
Adhered to organizational policies and procedures and reported non-compliance. Supported the implementation of corrective action.
Stakeholder Engagement
Provided stakeholders/retailers with appropriate information regarding the airport market; Supported retailers/stakeholders with onboarding and outboarding processes and contributed towards improving their business;
Built, supported, and maintained productive relationships with both internal and external stakeholders.
Report Management
Completed monthly QMS and provide relevant reports;
Compiled and delivered informative reports on accounts to facilitate senior-level decision-making.
Client Relationship Management
Nurtured, grew, and further developed a portfolio of long-term client relationships;
Manage day-to-day client relationships, including responding to client communication efficiently.

Work experience

Provided support to relevant stakeholders and proactively identified and resolved customer needs; Announce flight information, and capture information for update purposes;
Escalated repeated non-compliance.

Work experience

Screened passengers before they board flights;
Ensured safety of both passengers and staff accessing the airside and those boarding flights; Screened and checked staff members of various stakeholders at the airport have a valid permit before they access restricted areas or the airside.

Work experience

Conducted service requests and fault management within the specified portfolio;
Resolved and responded to all customer service requests and fault management within specified timeframes;
Drafted weekly or ad hoc reports and statistics relating to service request and fault management activities;
Liaised with customers and internal role-players regarding the development and implementation of new processes;
Maintained and measured Service Level Agreements with appropriate role-players.

Work experience

Dealing with corporate clients, assisting with account enquiries and cellphone upgrades.
Assisting with sim swop and arranging reconnection of lines that were cut off.
Assisted with faulty phones arranging repairs and delivery of cellphones.

Work experience

Work experience

Dealing with Field Sales Representatives assisting with processing applications of new installations of landlines.
Following up on progress of Installations with technicians.
Updating spreadsheet on the progress of Installations and disconnections.
Assisted clients telephonically with general telephone faults.