About

As a customer-centric and experienced professional, I have been serving as a customer service representative for 5 years and have developed impeccable phone manners and an ability to calm agitated or distressed customers, thus offering efficient support. My excellent communication, conflict management, superior customer-servicing attitude and empathetic behavior have allowed me to maximize customer satisfaction and thrive in this challenging position.

Skills

  • Customer service

Experience

Peter Gituiku Ndung'u

Work experience
  • January, 2019 - January, 2024
  • Fulltime
  • Receiving calls to give technical assistance to customers.
  • Attend to live chats, emails and address the products and services related queries.
  • Convey the relevant information about the products available with the company.
  • Comprehend the customers’ demands and advise them on suitable product options.

Related persons

Collins MeruBusiness Development, Customer service, Marketing