Peter Lorogoi

Branch Manager at Kenya Women Microfinance Bank (KWFT)

since August, 2021

lo***ip@gmail.com

12/9/2022

"A dedicated manager "

Work experience

Reporting to the Regional Manager.
To grow and manage the existing loan portfolio.
To build business relations and grow the deposit portfolio.
Provide the senior management with the feedback information on the running of the DTU.
To provide a superior level of customer relations.
To promote sales and service culture through coaching, guidance and staff motivation.
Ensure quality credit appraisals for all applications in the DTU
To provide leadership, training and supervision and delegate day to day operations to the branch personnel.
Responsible for attaining the established branch goals through active participation in sales management.
Ensuring the provision of high quality and timely services to customers.
Monitor the branch revenue on a monthly basis and ensure that the branch performance is on track with the organization’s overall budget.
Perform any other duties as assigned by the immediate supervisor.

Work experience

Supervision of the cash team and Cash Management.
Ensure that all purchases and orders of office stock are properly authorized in accordance with company’s policies and procedures.
Review all orders made before sending them to procurement department for approval
Authorization of above cash limits both withdrawals and deposits.
Custodian of policies and procedures of the branch.
Improving of audit rating
Ensure safe custody/storage of company assets.
Ensure stock records are up to date.
Ability to equip staff with the knowledge through training.
Ensure there is up to date filing system
Monitoring of customer transactions
Branch vault custodian.
Management of branch access by un-authorized staff and service providers
Reporting of any incident taking place in the branch
Timely Preparation and submission of weekly, fortnightly and monthly reports.
Timely execution of customers instructions
Management of all branch equipments
Cross selling of all the bank products
Identify and satisfy customer needs
Achieve service standards for customer retention
Resolve customer complains within the right time.
Ensure smooth running of all branch activities.

Work experience

Work experience

Selling the Bank loans to Customers
Handling of Customers queries
Maintaining systematic and updated filing systems in monitoring customers to establish potential and non-defaulters.
Closely monitoring customers changing needs and advising the bank on the appropriate approach in loaning.
Giving professional advice to customers on utilization of the loan on viable investment activities.
Advertising and selling Bank products Like accounts, Credits cards and Debit Card .