Skills

  • Customer service
  • Hospitality
  • Procurement

Experience

Password 12 Wangari

Education
  • January, 2022 - February, 2023
  • Fulltime
  • This course explores the customer Service skills fundamental to any successful business venture..

Password 12 Wangari

Work experience
  • December, 2019 - January, 2023
  • Fulltime
  • 1.Keep tracking outstanding debts
  • 2.Plan course of action to recover owed money
  • 3.Locate and contact debtors
  • 4.Negotiate payoff deadlines and payment plans
  • 5.Build
  • trust with debtors
  • 6.Update account status and database regularly

Password 12 Wangari

Work experience
  • 1.Handles incoming calls or inquiries from prospective customers or clients
  • 2.Discusses products offered and ensures customer satisfaction. 3.Completes
  • supporting paperwork and data entry as required 4.Creates and maintains service reports

Password 12 Wangari

Work experience
  • 1.Ensure no minimum or no interruption while meeting are on progress. 2.Serving
  • clients warmly at the reception. 3.Ensure intercom calls are handled effectively.
  • 4.Ensure office filing is well done as directed by management and supervisor 5.Taking
  • orders from the guests and ensuring the package they order is delivered accordingly.
  • 6.Confirming customer
  • orders in the computer system and call the customer to confirm delivery. 7.Identify
  • and escalate issues to supervisors

Password 12 Wangari

Work experience
  • 1..Checking in guests. 2.Printing the registration
  • forum for guests to fill in for check in. 3.Handling guest payment for accommodation
  • and extras 4.Receiving telephone call from intercom and outside calls.. 5.Reviewing
  • the trip advisor page and responding to the comments.
  • 6.Sending payment invoice to the guest for check out. 7..Handling the guests complain
  • or handing them over to the management. 8.Responding to emails 9.Synchronizing payment card for the guests who have
  • booked through online to process their booking. 10.Booking reservation for the
  • incoming guests and arranging airport transfer. 11.Organising conferences and
  • ensuring everything is in place before the meeting.

Password 12 Wangari

Work experience
  • Manangement 2.Front Office -
  • Portage,Reception,Switchboard,Reservation,Cashiering and Night Auditing. 3.Food
  • and Beverage Service-Restaurant service ,Bar attendant ,Banqueting 4.Kitchen
  • department - Entrementier ,saucier

Password 12 Wangari

Education
  • January, 2013 - December, 2014
  • Fulltime

Related persons